FAQs & Troubleshooting
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91 Results
- 1Document Jam
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3"Multifeed detection" or "Multifeed Detection Error"
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5Duplex (two-sided) scan
- 6What is Brother iPrint&Scan?
- 7Configuring frequently-used scan settings on your computer.
- 8Can not scan a long document.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Load Documents
- 11Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Your Scanner Cannot Be Detected on the Network During Installation
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Paper suitable for scanning
- 16Scan and save a document in PDF format for Windows (Scan to File)
- 17The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 18Replace Reverse Roller
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Reset the Scheduled maintenance counter
- 24Replace Pick up roller
- 25How to identify your Operating System (OS).
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27Can I print from or scan to Android™ Smartphone?
- 28Clean the scanner
- 29"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 34Unusable Device
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Scan Unable
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39What do the LED indications mean?
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Changing scan settings in ControlCenter.
- 42My scanned image is missing.
- 43Clean the roller
- 44Service Call
- 45A gray line or margin appears on the side of the scanned document.
- 46The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 47(Video) Update the Driver or Firmware for your Brother machine
- 48Reset the network settings to the factory default.
- 49The scan result of thick documents is enlarged or its bottom part is cut off.
- 50Access Web Based Management