FAQs & Troubleshooting
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91 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Document Jam
- 3The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6"Multifeed detection" or "Multifeed Detection Error"
- 7Reset the Scheduled maintenance counter
- 8What is Brother iPrint&Scan?
- 9Duplex (two-sided) scan
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Scan and save a document in PDF format for Windows (Scan to File)
- 12Configuring frequently-used scan settings on your computer.
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Load Documents
- 15Replace Reverse Roller
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Can not scan a long document.
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 20Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 21The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 22My scanned image is missing.
- 23The scanning speed is slow when scanning from my machine. (Windows)
- 24Unusable Device
- 25Clean the roller
- 26Your Scanner Cannot Be Detected on the Network During Installation
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Reset the network settings to the factory default.
- 29Update the Driver or Firmware for your Brother machine
- 30I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 31Uninstall the Brother Software and Drivers (Windows)
- 32(Video) Update the Driver or Firmware for your Brother machine
- 33Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Paper suitable for scanning
- 37Replace Pick up roller
- 38How to identify your Operating System (OS).
- 39Scan Unable
- 40Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 41Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43What is the default password for my Brother machine?
- 44Where can I download Brother iPrint&Scan application for Mac?
- 45Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 46Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 47Clean the scanner
- 48If You Want to Check that Your Network Devices are Working Correctly
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50My Brother machine is unresponsive.