FAQs & Troubleshooting
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88 Results
- 1Document Jam
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4"Multifeed detection" or "Multifeed Detection Error"
- 5The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 6Duplex (two-sided) scan
- 7Can not scan a long document.
- 8Scan and save a document in PDF format for Windows (Scan to File)
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10What is Brother iPrint&Scan?
- 11Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14Replace Pick up roller
- 15Can I print from or scan to Android™ Smartphone?
- 16Reset the Scheduled maintenance counter
- 17Configuring frequently-used scan settings on your computer.
- 18When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Replace Reverse Roller
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22Load Documents
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Scan Unable
- 26Reset the network settings to the factory default.
- 27My scanned image is missing.
- 28Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 29What do the LED indications mean?
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Clean the roller
- 33What is the default password for my Brother machine?
- 34Your Scanner Cannot Be Detected on the Network During Installation
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37Unusable Device
- 38The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 39A gray line or margin appears on the side of the scanned document.
- 40Enable the Brother machine's network interface.
- 41Check your machine's IP Address or Node Name
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43How to identify your Operating System (OS).
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 48I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 49"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 50Update the Driver or Firmware for your Brother machine