FAQs & Troubleshooting
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91 Results
- 1The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 2Document Jam
- 3Duplex (two-sided) scan
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5Load Documents
- 6"Multifeed detection" or "Multifeed Detection Error"
- 7Paper suitable for scanning
- 8Reset the Scheduled maintenance counter
- 9Replace Pick up roller
- 10Scan and save a document in PDF format for Windows (Scan to File)
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12My Brother machine is unresponsive.
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Can not scan a long document.
- 18What do the LED indications mean?
- 19Update the Driver or Firmware for your Brother machine
- 20Your Scanner Cannot Be Detected on the Network During Installation
- 21Clean the scanner
- 22Reset the network settings to the factory default.
- 23Your Brother Machine Cannot Scan over the Network
- 24Configuring frequently-used scan settings on your computer.
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26My scanned image is missing.
- 27What is Brother iPrint&Scan?
- 28Replace Reverse Roller
- 29I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 30Unusable Device
- 31If You Want to Check that Your Network Devices are Working Correctly
- 32The scanning speed is slow when scanning from my machine. (Windows)
- 33"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 34A gray line or margin appears on the side of the scanned document.
- 35Changing scan settings in ControlCenter.
- 36Check the firmware version.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38How to identify your Operating System (OS).
- 39Discover the MAC address of the Brother network card.
- 40What is the default password for my Brother machine?
- 41Where can I download Brother iPrint&Scan application for Mac?
- 42Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 43(Video) Update the Driver or Firmware for your Brother machine
- 44I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Scan and save documents to the Android™ mobile devices using my Brother machine.
- 47Can I print from or scan to Android™ Smartphone?
- 48Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
