FAQs & Troubleshooting
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91 Results
- 1Document Jam
- 2"Multifeed detection" or "Multifeed Detection Error"
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 5What is Brother iPrint&Scan?
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7Configuring frequently-used scan settings on your computer.
- 8Duplex (two-sided) scan
- 9Reset the Scheduled maintenance counter
- 10When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Can not scan a long document.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Load Documents
- 15Scan and save a document in PDF format for Windows (Scan to File)
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17How to identify your Operating System (OS).
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19(Video) Update the Driver or Firmware for your Brother machine
- 20Replace Pick up roller
- 21Can I print from or scan to Android™ Smartphone?
- 22Paper suitable for scanning
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Your Scanner Cannot Be Detected on the Network During Installation
- 26The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 27Replace Reverse Roller
- 28What do the LED indications mean?
- 29Reset the network settings to the factory default.
- 30Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 31Unusable Device
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Scan Unable
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40Clean the roller
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42What is the default password for my Brother machine?
- 43My scanned image is missing.
- 44"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 45Changing scan settings in ControlCenter.
- 46My Brother machine is unresponsive.
- 47Discover the MAC address of the Brother network card.
- 48Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 49Clean the scanner
- 50I cannot install the Brother printer driver (macOS 10.15 or earlier)