FAQs & Troubleshooting
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91 Results
- 51Check the firmware version.
- 52Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 53The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 54I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 55Update the Driver or Firmware for your Brother machine
- 56Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 57Access Web Based Management
- 58How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 59Open the Control Panel (For Windows)
- 60Open the "Scanners and Cameras" and Properties.
- 61Check your machine's IP Address or Node Name
- 62I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 63Install BRAdmin Professional 3
- 64Your Brother Machine Cannot Scan over the Network
- 65My Brother machine is unresponsive.
- 66Enable the Brother machine's network interface.
- 67Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 68I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 69Scan a document in Windows 8 and Windows 10.
- 70When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 71The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 72I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 73Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 74Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 75The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 76A gray line or margin appears on the side of the scanned document.
- 77The scan result of thick documents is enlarged or its bottom part is cut off.
- 78Scan error due to length, reduce length
- 79Install PaperPort™ 12SE / 14SE (Windows)
- 80When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 81On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 82Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 83In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 84Enable or disable the Brother machine's USB interface.
- 85I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 86Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 87Card Jam
- 88Scan and save documents to the Android™ mobile devices using my Brother machine.
- 89What is the default password for my Brother machine?
- 90"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 91Uninstall the Brother Software and Drivers (Windows)