FAQs & Troubleshooting
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91 Results
- 51I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 52The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 53The scanning speed is slow when scanning from my machine. (Windows)
- 54If You Want to Check that Your Network Devices are Working Correctly
- 55Check the firmware version.
- 56How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 57The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 58Discover the MAC address of the Brother network card.
- 59Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 60Check your machine's IP Address or Node Name
- 61I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 62Change the brscan5 scan settings using XSane (Linux)
- 63Where can I download Brother iPrint&Scan application for Mac?
- 64Install BRAdmin Professional 3
- 65I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 66Your Brother Machine Cannot Scan over the Network
- 67My Brother machine is unresponsive.
- 68Enable the Brother machine's network interface.
- 69On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 70I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 71"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 72Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 73Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 74Install PaperPort™ 12SE / 14SE (Windows)
- 75Open the Control Panel (For Windows)
- 76Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 77Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 78In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 79When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 80Uninstall the Brother Software and Drivers (Windows)
- 81I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 82Update the Driver or Firmware for your Brother machine
- 83Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 84The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 85What is the default password for my Brother machine?
- 86Enable or disable the Brother machine's USB interface.
- 87Scan error due to length, reduce length
- 88Card Jam
- 89Scan and save documents to the Android™ mobile devices using my Brother machine.
- 90Open the "Scanners and Cameras" and Properties.
- 91Scan a document in Windows 8 and Windows 10.