FAQs & Troubleshooting
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109 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3Document Jam
- 4"Multifeed detection" or "Multifeed Detection Error"
- 5Duplex (two-sided) scan
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7Your Scanner Cannot Be Detected on the Network During Installation
- 8The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 11What is Brother iPrint&Scan?
- 12Configuring frequently-used scan settings on your computer.
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Can not scan a long document.
- 15How to identify your Operating System (OS).
- 16Can I print from or scan to Android™ Smartphone?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Replace Pick up roller
- 20Clean the scanner
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22Set up your Brother machine on a wireless network.
- 23A gray line or margin appears on the side of the scanned document.
- 24Check your machine's IP Address or Node Name
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Configuring frequently-used scan settings on your Brother machine.
- 27What is the default password for my Brother machine?
- 28Load Documents
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30(Video) Update the Driver or Firmware for your Brother machine
- 31Reset the Scheduled maintenance counter
- 32Enable the Brother machine's network interface.
- 33When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 34If You Want to Check that Your Network Devices are Working Correctly
- 35Wireless LAN Error Codes
- 36Paper suitable for scanning
- 37Out of Memory
- 38Your Brother Machine Cannot Scan over the Network
- 39Access Web Based Management
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Clean the roller
- 42The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 43Uninstall the drivers. (macOS 13 or greater)
- 44Reset the network settings to the factory default.
- 45"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 46The LCD displays an error code when I use Web icon (Brother Web Connect).
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 49Replace Reverse Roller
- 50Scan error due to length, reduce length