FAQs & Troubleshooting
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104 Results
- 1The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 2Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3Document Jam
- 4"Multifeed detection" or "Multifeed Detection Error"
- 5The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Replace Pick up roller
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Replace Reverse Roller
- 11The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 12Your Scanner Cannot Be Detected on the Network During Installation
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Wireless LAN Error Codes
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16Duplex (two-sided) scan
- 17Can I print from or scan to Android™ Smartphone?
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19Set up your Brother machine on a wireless network.
- 20What is Brother iPrint&Scan?
- 21Unable to Scan XX
- 22Configuring frequently-used scan settings on your Brother machine.
- 23Can not scan a long document.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Reset the Scheduled maintenance counter
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29Out of Memory
- 30Clean the scanner
- 31Configuring frequently-used scan settings on your computer.
- 32How to identify your Operating System (OS).
- 33What is Brother Web Connect?
- 34Update the Driver or Firmware for your Brother machine
- 35Enable the Brother machine's network interface.
- 36Paper suitable for scanning
- 37Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Unusable Device
- 40Your Brother Machine Cannot Scan over the Network
- 41Check your machine's IP Address or Node Name
- 42What is the default password for my Brother machine?
- 43A gray line or margin appears on the side of the scanned document.
- 44Scan error due to length, reduce length
- 45Load Documents
- 46The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 47I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 48Changing scan settings in ControlCenter.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Reset the network settings to the factory default.