ADS-2800W

FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the scanner

A spot of dirt or correction fluid on the glass strip may cause poor-quality scans. Clean the inside of the scanner if a vertical line appears in the scanned data or if areas are missing in the scanned data.

 

Follow the steps below to clean the inside of the scanner.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

 

  1. Unplug the machine from the AC power outlet (electrical socket).
  2. Remove the Automatic Document Feeder (ADF) (1) while releasing the levers on the back side.
    Remove the ADF
  3. Open the Front Cover (1).
    Open the Front Cover
  4. From the back of the machine, in the ADF unit clean the glass strips (1) (2) with a soft, lint-free cloth moistened with water.
    Clean the glass strips
  5. Pinch both sides of the Reverse Roller Cover (1) and pull the Cover down.
    Pull the Reverse Roller Cover down
  6. To remove the Reverse Roller, grab its shaft and pull it toward you and out to the right.
    Pull the Reverse Roller out of the machine
  7. Clean the Reverse Roller with a soft, lint-free cloth slightly moistened with water.
  8. Slide the Reverse Roller (1) into the left opening to place it back into the machine.
    Place the Reverse Roller into the machine
  9. Close the Reverse Roller Cover.
  10. Clean the Pick Up Roller from side to side with a soft lint-free cloth slightly moistened with water.
    Clean the Pick Up Roller
  11. Close the Front Cover and attach the ADF.
  12. Plug the power cord back into the AC power outlet (electrical socket).
  13. Do one of the following:

    (For the models with machine's display (hereinafter called LCD))
    When the LCD instructs you to reset the counter, follow the instructions on the display.

    (For the models without LCD)
    1. Open the Front Cover.
    2. Press Assign3 for about five seconds until the machine beeps to reset the Periodic Cleaning Counter.

(For the models with LCD)
When the Scheduled Maintenance alert is displayed, you must clean the machine promptly. If you do not, document jams and paper feed problems may occur.

Clean the glass strips with a non-flammable glass cleaner. When finished, run your fingertip over the glass to see if you feel anything on it. If you feel dirt or debris, clean the glass again, concentrating on that area. You may have to repeat the cleaning process three or four times. To test, scan a document after each cleaning attempt.

Vertical line

right arrow

Vertical line is gone

When there is a spot of dirt or correction fluid on the glass strip, the scanned sample shows a vertical line.   After the glass strip is cleaned, the vertical line is gone.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2400N, ADS-2800W, ADS-3000N, ADS-3600W

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