FAQs & Troubleshooting

FAQs & Troubleshooting

A gray line or margin appears on the side of the scanned document.

The settings are not suitable for your document. Configure the margin settings and adjust the scanning position.


Follow the steps below to configure the margin settings.


NOTE: The screens may differ depending on operating system being used and your Brother machine.


Scan Using the Control Panel

When you scan documents using the control panel, you need to configure Margin Settings by completing the following steps:


  1. Swipe Left or Right to display the scan-to action you want to do (to PC, to Network, to FTP/SFTP, to Email Server, to SharePoint, to USB).
  2. Press Options.
  3. Press Advanced Settings.
  4. Press Margin Settings.
  5. Select -3 to 3.


Scan Using Your Computer (Windows only)

When you scan documents using the computer, you need to configure Margin Settings by completing the following steps:

  • Nuance™ PaperPort™ application with TWAIN driver (recommended) is used in the example on this page.
  • The WIA driver with Windows XP (SP2 or later) does not support Margin Settings.
  • These instructions are for Nuance™ PaperPort™, but are similar for other Windows applications.
  1. Load your document.
  2. Start PaperPort™.

    (Windows 7/ Windows 10/ Windows 11)
    Click Start or Start or Start_win10(Start button) => (All Programs or All apps =>) Nuance PaperPort => PaperPort.

    (Windows 8)
    1. On the Start screen, click DownArrow.
      If DownArrow is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
    2. Click PaperPort.
  3. Click Scan Settings from the Desktop tab on the ribbon.
    The Scan or Get Photo panel appears on the left side of the window.
    Click Scan Settings
  4. Under the scanner section click Select.
    Click Select
  5. Ensure that TWAIN has a check next to it and from the list of available scanners select the TWAIN driver for your model brother machine. (ex: TWAIN: TW - BROTHER [model name])
  6. Click OK.
  7. Select Display scanner dialog box check box in the Scan or Get Photo panel.
  8. Click Scan.
    The Scanner Setup dialog box appears.
  9. Click Advanced Settings.
  10. Select Margin Settings, and then enter -3 to 3 to add or remove a specific margin at the edge of the image.
    Select Margin Settings, and enter a specific margin at the edge of the image
  11. Click OK.
  12. Click Start. The machine starts scanning.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2800W, ADS-3600W

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