How to identify your Operating System (OS).

"ControlCenter needs to be updated." - macOS 10.15 Catalina

Configuring frequently-used scan settings on your computer.

Can not scan a long document.

Replace Roller

Check the firmware version.

How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)

Configure the Scan to Email Feature (Linux)

Check your machine's IP Address or Node Name

Replace Pad

I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)

Uninstall the Brother Software and Drivers (Windows)

Check the kind of scanner driver installed by connecting the USB/ Parallel cable.

I cannot save a file downloaded from the Brother support website (For Windows)

I cannot install the Brother printer driver (macOS 10.15 or earlier)

Open the Control Panel (For Windows)

I cannot install Brother drivers on Debian 10 or later (Linux)

Install PaperPort™ 12SE onto Windows 10.

Install Presto!® BizCard® onto Windows 10.

Scan using XSane or GIMP (Linux)

Important points for specifying the scan area (Linux)

What driver package format is supported by my Linux distribution?

Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)

Delete a network scanner entry. (Linux)

Scan from the Brother iPrint&Scan application using Windows Phone.

Pre-Required Procedures (Linux)

Printing/ Scanning with a mobile device

What is Brother iPrint&Scan?

Command List of brscan. (Linux)

Uninstall the scanner driver. (Linux)

Uninstall Scan-key-tool. (Linux)

When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?

Cannot find how to configure the settings to scan from the Control Panel of the machine.

When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.

"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)

Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)

Other Error (Other Error)

When I try to scan the document, the scanner application crashes. (OS X 10.11)

Download a file from the "Downloads" section and save it to Windows 8 computer.

Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.

The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.

A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.

Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)

Can I print from or scan to Android™ Smartphone?

I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).

Windows 10 Support Information

The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).