FAQs & Troubleshooting
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304 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The printer status is Offline or Paused.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5What driver package format is supported by my Linux distribution?
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8I cannot print using my Brother machine on a wireless network (Windows)
- 9Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 10Can I print from or scan to Android™ Smartphone?
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 12How do I know the current network configuration?
- 13Pre-Required Procedures (Linux)
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Scan and save a document in PDF format (Scan to File)
- 18Cannot print after a Windows 10 update (June 2020)
- 19I cannot make borderless prints.
- 20When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 21How do I load paper?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24One or more of my colors are not printing (blank). What can I do?
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29How do I clear the message "PAPER JAM" from the display?
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32Change the printer driver settings (Windows/macOS)
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36Which E-mail packages are compatible with ControlCenter3?
- 37How do I factory reset the print server?
- 38What is the BRAdmin Professional software used for?
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42How many times will my Brother machine automatically redial a number?
- 43How do I clear Machine Error 46?
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45How do I set a password on my Brother network card?
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47What kind of Media Adapter can I use?
- 48I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.