FAQs & Troubleshooting
Popular |
271 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3How do I print on an envelope?
- 4Cannot print after a Windows 10 update (June 2020)
- 5ControlCenter3 displays a blank screen at startup (Windows)
- 6Delete print jobs from the print queue.
- 7I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 8I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 9I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Can I print from or scan to Android™ Smartphone?
- 13The edge of glossy paper is smudged.
- 14The printer status is Offline or Paused.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18One or more of my colors are not printing (blank). What can I do?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 21When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 22I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24Why doesn't the machine answer when receiving a call?
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29How do I factory reset the print server?
- 30What is the BRAdmin Professional software used for?
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34How to identify your Operating System (OS).
- 35Change the printer driver settings (Windows/macOS)
- 36Verify if the Brother machine has a dial tone
- 37I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 38Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 39When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 40I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 46I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 47When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 48What is Distinctive Ring and how do I program it?
- 49How do I replace the Ink Cartridge?
- 50I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?