FAQs & Troubleshooting
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281 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 3Scan and save a document in PDF format (Scan to File)
- 4I want to print using CUPS while keeping SELinux enabled. (Linux)
- 5Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 6Why doesn't the machine answer when receiving a call?
- 7Can I still receive faxes or calls when the machine is switched off?
- 8Why doesn't my Brother machine have a dial tone?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11One or more of my colors are not printing (blank). What can I do?
- 12Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 13Verify if the Brother machine has a dial tone
- 14How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 15Delete print jobs from the print queue.
- 16Functions supported in the Windows 7 built-in drivers
- 17I can receive a fax, but cannot receive a telephone call.
- 18Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 21What is Distinctive Ring and how do I program it?
- 22I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 23What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 24Why can't I print when an ink cartridge is empty?
- 25The printer status is Offline or Paused.
- 26Scan a document from the Windows Vista Photo Gallery
- 27Does NC-2200w work with Windows Vista?
- 28Scan a document from a Windows XP application
- 29When I print, the pages are smudged with ink. What should I do?
- 30Where can I find the serial number for my unit?
- 31Cannot print after a Windows 10 update (June 2020)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35Windows 10 Support Information
- 36Check the firmware version.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39The edge of glossy paper is smudged.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 42Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 43Can I print using only the black ink cartridge when the Color cartridges have run out?
- 44I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 45PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47What kind of Media Adapter can I use?
- 48Can I print a report that will show a listing of faxes I sent and received?
- 49I am experiencing problems sending a fax, what can I do?
- 50How do I replace the Ink Cartridge?