FAQs & Troubleshooting
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266 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Jam Tray
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 8Jam Inside
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 11Carry out calibration to improve the color density
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Printouts are curled or wavy.
- 14I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 15Document Jam
- 16Drums End Soon/ Drum End Soon(X)
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The toner does not fix to paper well. (Poor fixing)
- 21Drum Error (Drum!)
- 22My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 23Turn the Toner Save Mode on or off.
- 24What can happen if the wrong paper is used in your machine.
- 25Printouts have wrinkles.
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Can I use AirPrint with my Brother machine?
- 32Can I print from or scan to Android™ Smartphone?
- 33Print the Network Configuration List
- 34I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Cannot print after a Windows 10 update (June 2020)
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41What is the difference between the toner cartridge and the drum unit?
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43The printer status is Offline or Paused.
- 44No Waste Toner
- 45Toner Low
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Jam Rear
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.