FAQs & Troubleshooting
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266 Results
- 51I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 52Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 53I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 54"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 55I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 56Carry out calibration to improve the color density
- 57Replace WT Box
- 58Jam Rear
- 59Can I use non-Brother or third party supplies with the Brother machine?
- 60What is the BRAdmin Professional software used for?
- 61I cannot install Brother drivers on Debian 10 or later (Linux)
- 62What driver package format is supported by my Linux distribution?
- 63I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 64"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 65To install the printer driver easily using a tool. (Linux)
- 66I cannot print from my computer via USB.
- 67When I scan a document using ControlCenter, the scanned file size is too big.
- 68The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 69I am sharing my Brother machine. I can print but cannot scan.
- 70I can print but cannot scan via network. (For Mac)
- 71I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 72When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 73Scan a document in Windows 8 and Windows 10.
- 74Uninstall the drivers. (Mac OS X 10.5)
- 75I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 76Printouts have wrinkles.
- 77I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 78Cannot print after a Windows 10 update (June 2020)
- 79When I print images, the quality is not good (Linux)
- 80Large characters are printed incorrectly. (Linux)
- 81I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 82When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 83I cannot scan when using SELinux (Security-Enhanced Linux)
- 84Uninstall Scan-key-tool. (Linux)
- 85I want to print using CUPS while keeping SELinux enabled. (Linux)
- 86I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 87Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 88Protect your Brother machine against unauthorised access over the network
- 89Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 90Delete print jobs from the print queue.
- 91Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 92Install the built-in drivers (For Windows 8 and Windows 10)
- 93Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 94The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 95How to identify your Operating System (OS).
- 96A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 97I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 98Change the printer driver settings (Windows/macOS)
- 99I can print but cannot scan via network. (For Windows)
- 100The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.