FAQs & Troubleshooting
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105 Results
- 1Easy Scan to E-mail
- 2Document Jam/ Too Long
- 3Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5Can I print from or scan to Android™ Smartphone?
- 6What is Brother iPrint&Scan?
- 7Configuring frequently-used scan settings on your computer.
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9Replace Parts
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 15Replace Roller
- 16I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 17Paper suitable for scanning
- 18The LCD displays an error code when I use Web icon (Brother Web Connect).
- 19I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 20Cover is Open
- 21Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 22Open the Control Panel (For Windows)
- 23Configure the Scan to Email Feature (Linux)
- 24Uninstall the scanner driver. (Linux)
- 25Changing scan settings in ControlCenter.
- 26How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 27Verify the Brother machine connected to the Wired Network (For Windows)
- 28Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 29What is Brother Web Connect?
- 30Duplex (two-sided) scan
- 31Unable to Scan XX
- 32I cannot scan from my computer via network. (For Windows)
- 33I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 34Reset the network settings to the factory default.
- 35"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 36I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 37I get a TS error when trying to scan on a wireless network.
- 38Check the IP addresses of your PC and the Brother machine
- 39Clean the Pick-up Roller
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44I cannot connect my machine to the wireless network.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Unusable Device
- 47I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 48Scan using XSane or GIMP (Linux)
- 49Important points for specifying the scan area (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)