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FAQs & Troubleshooting |
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Updated:10/29/2020
These are the most viewed FAQs, ranked by popularity.
- 1.I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 2.The LCD displays an error code when I use Web icon (Brother Web Connect).
- 3."This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 4.Replace Roller
- 5.How to identify your Operating System (OS).
Information
- Windows 10 Compatibility
If you upgrade from Windows 7 or Windows 8.1 to Windows 10, some features of the installed drivers and software may not work correctly. Please uninstall all drivers and software in Windows 7 or Windows 8.1 before upgrading to Windows 10. - Click here to find possible solutions for common error messages.
