FAQs & Troubleshooting
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275 Results
- 1(Video) Document Jam
- 2(Video) Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 3Check the Print Quality
- 4Paper Jam
- 5One or more of my colors are not printing (blank).
- 6Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 7(Video) Load A4/Letter paper
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Paper Size Mismatch
- 10(Video) Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 11Change the Print Setting Options When Having Printing Problems
- 12Correct the Paper Feed to Clear Vertical Lines
- 13I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 14Load Paper in the Multi‑purpose Tray (MP Tray)
- 15Unable to Print XX
- 16Where is the USB/Ethernet port on the machine?
- 17Where can I find my Brother machine's serial number?
- 18Set up a Brother machine and your mobile device on a wireless network
- 19(Video) Check the firmware version.
- 20(Video) Unpack your Brother machine
- 21Ink Low
- 22Unusable Device
- 23When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 25(Video) Fill the ink tanks
- 26How to identify your Operating System (OS).
- 27Manual Feed
- 28Improve poor print quality.
- 29What is the recommended paper?
- 30Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Check the Print Alignment from Your Brother Machine
- 33Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 34(Video) Connect telephone line and power cords
- 35The printer status is Offline or Paused.
- 36What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 37Refill Ink
- 38Add your Brother machine with AirPrint (macOS)
- 39I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41Clean the Base Pad
- 42Scan to Email Attachment
- 43When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 44My Brother machine could not be found over the network when I installed drivers on my computer.
- 45"Offline" appears on the Status Monitor.
- 46Delete print jobs from the print queue.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)