FAQs & Troubleshooting
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269 Results
- 51The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 52Change the printer driver settings (Windows/macOS)
- 53Clean the Print Head from Your Brother Machine
- 54Cover is Open
- 55Manual Feed
- 56"Offline" appears on the Status Monitor.
- 57The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 58I cannot install Brother drivers on Debian 10 or later (Linux)
- 59What driver package format is supported by my Linux distribution?
- 60I cannot print on a wireless (Wi-Fi) network (Windows)
- 61Change the Print Setting Options When Having Printing Problems
- 62I cannot save a file downloaded from the Brother support website (For Windows)
- 63When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 64(Video) Connect telephone line and power cords
- 65I cannot find some option in the Printing preferences. (For Windows)
- 66Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 67Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 68Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 69Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 70Low Temperature
- 71High Temperature
- 72Print both sides of paper or a booklet automatically
- 73No Paper / No Paper Fed
- 74Unusable Device
- 75Use voice mail on the same line as my Brother machine.
- 76Document Jam
- 77I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 78Cannot print after a Windows 10 update (June 2020)
- 79My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 80Printing is slow or printed images are too dark (Windows)
- 81I get a TS error when trying to print on a wireless network.
- 82Use PC-Fax Receive to Transfer Received Faxes to Your Computer (Windows® only)
- 83How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 84Load Documents on the Scanner Glass
- 85Enable the Brother machine's network interface.
- 86Combine multiple scanned documents into a single file with PaperPort™
- 87I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 88Printing/ Scanning with a mobile device
- 89Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 90Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 91Unable to Scan / Scan Unable
- 92The edge of glossy paper is smudged.
- 93Clean the Paper Pick-up Rollers
- 94Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 95Where can I find my Brother machine's serial number?
- 96I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 97Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 98The scanning speed is slow when scanning from my machine. (Windows)
- 99What is the default password for my Brother machine?
- 100Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)