FAQs & Troubleshooting
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144 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 6Can I confirm that the FAX was sent correctly?
- 7I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 8I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 9I am experiencing problems sending a fax, what can I do?
- 10I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 11Delete print jobs from the print queue.
- 12Open the Control Panel (For Windows)
- 13Change the printer driver settings (Windows/macOS)
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15How do I clear a Machine Error 41, ME41 from the display?
- 16I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 17When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 19Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 20I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 21I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 22I cannot receive a color fax. Why?
- 23I'm using Macintosh. What is the PreScan option used for?
- 24Windows 10 Support Information
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 27I cannot print from my computer via USB.
- 28Why doesn't my Brother machine have a dial tone?
- 29I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 30How do I know which receive mode to select?
- 31How can I improve poor print quality?
- 32I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 33When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 34I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Cannot print after a Windows 10 update (June 2020)
- 37How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 38The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 39How to identify your Operating System (OS).
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41Do I need a telephone line to send and receive faxes with my Brother machine?
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 45The printer status is Offline or Paused.
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48Functions supported in the Windows 7 built-in drivers
- 49My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 50I can receive a fax, but cannot receive a telephone call.