FAQs & Troubleshooting
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123 Results
- 1Why doesn't the machine answer when receiving a call?
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Functions supported in the Windows 7 built-in drivers
- 5What is Distinctive Ring and how do I program it?
- 6My FAX/MFC will not Dial. Why?
- 7What is the "Station ID" and how do I set it?
- 8Change the printer driver settings (Windows/macOS)
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10The keys on the control panel do not respond.
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 13Cannot print after a Windows 10 update (June 2020)
- 14Can I print from or scan to Android™ Smartphone?
- 15A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 16I cannot print from my computer via USB.
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Why doesn't my Brother machine have a dial tone?
- 19Scan a document from a Windows XP application
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 22How can I improve poor print quality?
- 23How do I replace the Ink Cartridge?
- 24Can I confirm that the FAX was sent correctly?
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 28I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 29Open the Control Panel (For Windows)
- 30The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 31My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 32Verify if the Brother machine has a dial tone
- 33Scan a document from the Windows Vista Photo Gallery
- 34Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 35When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 36How do I clear a Machine Error 41, ME41 from the display?
- 37Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 40What does "COMM.ERROR" on the LCD display mean?
- 41I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 42Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 43I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Windows 10 Support Information
- 46The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 47How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 48Delete print jobs from the print queue.
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)