FAQs & Troubleshooting
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123 Results
- 1I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 2Delete print jobs from the print queue.
- 3Can I print from or scan to Android™ Smartphone?
- 4When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 5Can I print using only the black ink cartridge when the Color cartridges have run out?
- 6The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 7I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 8I'm using Macintosh. What is the PreScan option used for?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 11How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 12How do I clear a Machine Error 41, ME41 from the display?
- 13Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 16The printer status is Offline or Paused.
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 21Scan a document in Windows 8 and Windows 10.
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 24The keys on the control panel do not respond.
- 25I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 26My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 29When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 30Where is the full User's Guide? I can't find enough information in the paper manual.
- 31Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 32Cannot print after a Windows 10 update (June 2020)
- 33Open the Control Panel (For Windows)
- 34The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 35Do I need a telephone line to send and receive faxes with my Brother machine?
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 37Is my Brother machine compatible with third party print servers?
- 38I cannot scan via USB. (Mac OS X)
- 39Scan a document from the Windows Vista Photo Gallery
- 40Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 41Clear the paper jam or printer jam.
- 42Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 43Uninstall the drivers. (Mac OS X 10.5)
- 44Where can I find the serial number for my unit?
- 45How do I clear the message "MFC is Busy" or "Connect Failure"?
- 46I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 47How can I clear the "PLS OPEN COVER" error message on LCD?
- 48"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 49What does "MACHINE ERROR XX" mean?
- 50What is the "Station ID" and how do I set it?
