FAQs & Troubleshooting
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144 Results
- 51Windows 7 Support Information
- 52Is my Brother machine compatible with third party print servers?
- 53Verify if the Brother machine has a dial tone
- 54I cannot scan via USB. (Mac OS X)
- 55I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 56I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 57Can I print using only the black ink cartridge when the Color cartridges have run out?
- 58How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 59Scan a document from the Windows Vista Photo Gallery
- 60When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 61Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 62How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 63When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 64I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 65How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 66In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 67Scan a document using "Scanner and Camera Wizard" in Windows XP
- 68Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 69Scan an image and insert it in a Windows XP application
- 70Scan a document in Windows 8 and Windows 10.
- 71Scan a document from a Windows Vista application
- 72Scan a document from a Windows XP application
- 73I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 74Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 75The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 76When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 77The keys on the control panel do not respond.
- 78Clear the paper jam or printer jam.
- 79How can I clear the "INK EMPTY" message?
- 80Can I print a report that will show a listing of faxes I sent and received?
- 81How do I print the received faxes that are stored in memory? (Fax Storage)
- 82I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 83Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 84How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 85How do I store received faxes in memory?
- 86The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 87The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 88My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 89Uninstall the drivers. (Mac OS X 10.5)
- 90Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 91What is Distinctive Ring and how do I program it?
- 92Where can I find the serial number for my unit?
- 93How do I program the date and time?
- 94I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 95How do I clear the message "MFC is Busy" or "Connect Failure"?
- 96How do I clean the Scanner to improve the copy or fax quality?
- 97How can I re-install the drivers?
- 98I'm using Windows. Is there any way to view how much ink is remaining?
- 99Is there any way to reduce Ink consumption?
- 100How can I clear the "CHECK CARTRIDGE" error message?