FAQs & Troubleshooting
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172 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 3The printer status is Offline or Paused.
- 4The printer prints unexpectedly or it prints garbage.
- 5What driver package format is supported by my Linux distribution?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Adjust color settings by using the custom setting in the printer driver
- 8How to identify your Operating System (OS).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13How do I replace the Belt Unit?
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17Printouts have a curl or wave.
- 18What is the BRAdmin Professional software used for?
- 19When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 20Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22I cannot print from my computer via USB.
- 23Change the printer driver settings (Windows/macOS)
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26What is the Network Shared printing?
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28Can I print from or scan to Android™ Smartphone?
- 29I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 30The color of printouts are not what I expected.
- 31"JAM MP TRAY" error appears on the LCD. What should I do?
- 32Printouts have wrinkles.
- 33Can I print from DOS applications?
- 34What can happen if the wrong paper is used in your machine.
- 35What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 36What are the expected yields of the consumables?
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40Delete print jobs from the print queue.
- 41Can I use AirPrint with my Brother machine?
- 42I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 43I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 44The error message "Print Unable 72" appears on the LCD. What should I do?
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46My Brother machine has no power. What can I do?
- 47How do I replace the Waste toner box?
- 48How do I replace the Waste toner box?
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50What kind of paper can I use?