FAQs & Troubleshooting
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172 Results
- 51"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 52Replace the drum unit.
- 53How do I install additional memory?
- 54Replace the toner cartridge
- 55How do I adjust the print position of each color?
- 56I cannot install the driver when using the Driver Install Tool. (Linux)
- 57Paper size settings are unavailable when I print from OpenOffice (Linux)
- 58The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 59Use the Network Connection Repair Tool (Windows)
- 60Open the Status Monitor
- 61I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 62Create or view a XML Paper Specification document
- 63When I print directly from the USB flash drive only an error page prints. What can I do?
- 64My Brother machine misfeeds paper.
- 65Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 66I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 67Cannot print after a Windows 10 update (June 2020)
- 68The downloaded driver's name is different from my machine's name. (Linux)
- 69Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 70The driver installation finished successfully but I cannot print. (Linux)
- 71I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 72All print jobs are aborted and nothing is printed. (Linux)
- 73Pre-Required Procedures (Linux)
- 74I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 75Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 76Windows 10 Support Information
- 77Download a file from the "Downloads" section and save it to Windows 8 computer.
- 78Install the built-in drivers (For Windows 8 and Windows 10)
- 79The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 80Can I print on transparencies e.g. for overhead projectors?
- 81I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 82I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 83Windows 7 Support Information
- 84The paper is skewed when it's printed.
- 85I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 86In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 87How do I improve the color density? (Print Calibration)
- 88Clear white lines or ribbing down the page on 2-sided(duplex) print.
- 89I cannot print over a network using the XML Paper Specification Printer Driver.
- 90How do I use the "Print to file" feature?
- 91How do I print data directly from the USB flash memory drive?
- 92When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 93In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 94When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 95How do I replace the Belt Unit?
- 96Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 97Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 98"JAM DUPLEX" error appears on the LCD. What should I do?
- 99"JAM INSIDE" error appears on the LCD. What should I do?
- 100What kind of memory can I use?