FAQs & Troubleshooting
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266 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6The printer status is Offline or Paused.
- 7Replace Ink
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12How do I know which side up my photo paper should be in the tray?
- 13Cover is Open
- 14Load paper in the paper tray
- 15How do I clear the message "Cannot Detect" from the display?
- 16Delete print jobs from the print queue.
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23Where can I get FaceFilter Studio and what can I do with this application?
- 24Which E-mail packages are compatible with ControlCenter3?
- 25One or more of my colors are not printing (blank). What can I do?
- 26When I print, the pages are smudged with ink. What should I do?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Protect your Brother machine against unauthorised access over the network
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36What is Brother iPrint&Scan?
- 37How to identify your Operating System (OS).
- 38Where can I find the ink cartridges for my new Brother machine?
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41I cannot remove red-eye.
- 42Can third party ink be used to refill the ink cartridges?
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44Paper Jam
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 49Improve poor print quality.
- 50I cannot print using my Brother machine on a wireless network (Mac)