FAQs & Troubleshooting
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263 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Load paper in the paper tray
- 4Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6How do I load envelopes into my machine?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8How do I know which side up my photo paper should be in the tray?
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Can I print from or scan to Android™ Smartphone?
- 11Paper Jam
- 12Replace Ink
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Delete print jobs from the print queue.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22How do I clear the message "Cannot Detect" from the display?
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Where can I find the ink cartridges for my new Brother machine?
- 27Cannot print after a Windows 10 update (June 2020)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31What is Brother iPrint&Scan?
- 32The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 33Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Print a web page from iPrint&Scan when using an Android™ mobile device.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38Locate files scanned with ControlCenter2 (For Macintosh)
- 39Locate files scanned with ControlCenter3 (For Windows)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42The printer status is Offline or Paused.
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47Can I use AirPrint with my Brother machine?
- 48How to identify your Operating System (OS).
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50Change the printer driver settings (Windows/macOS)