FAQs & Troubleshooting
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259 Results
- 1How do I clear the message "Cannot Detect" from the display?
- 2How to identify your Operating System (OS).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6Replace Ink
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8The printer status is Offline or Paused.
- 9Scan and save a document in PDF format (Scan to File)
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Can I print from or scan to Android™ Smartphone?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15One or more of my colors are not printing (blank). What can I do?
- 16Load paper in the paper tray
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 20Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 21How do I load envelopes into my machine?
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 28I cannot remove red-eye.
- 29Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33I'm using Macintosh. What is the PreScan option used for?
- 34Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 35What driver package format is supported by my Linux distribution?
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37Open the Control Panel (For Windows)
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39My Brother machine's PhotoCapture Center® will not recognize my memory card.
- 40How do I know which side up my photo paper should be in the tray?
- 41When I print photos, the color quality is not good.
- 42I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 43Create or view a XML Paper Specification document
- 44Glossy Paper does not feed correctly. What can I do?
- 45Paper Jam
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49Delete a network scanner entry. (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
