FAQs & Troubleshooting
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125 Results
- 1Printing from a Windows PC or Mac
- 2This printer is not detected when establishing a Bluetooth® connection.
- 3P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 4Printing is not possible. (USB connection)
- 5Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 7Printing from an Android™ device
- 8How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 9How do I clean the platen roller?
- 10How do I transfer templates to the printer?
- 11The print quality is poor, and the image is too light or dark.
- 12When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 13Installing the software
- 14How do I turn the printer off?
- 15How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 16I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 17I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 18I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 19I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 20I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 21P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 22I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 23The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 24How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 25How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 26How to insert paper
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 29I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 30Using the Communication Settings (for Windows)
- 31How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 32What is the JPEG printing and how can I use it?
- 33Which Bluetooth® profiles does the printer support?
- 34I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 35How to charge the rechargeable Li-ion battery
- 36How do I transfer label templates with P-touch Transfer Express?
- 37How to install the rechargeable Li-ion battery (optional)
- 38Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 39Some of the print options in OpenOffice do not work. (Linux®)
- 40Using the Printer Setting Tool (for Windows)
- 41When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 42Where can I find my Brother printer's serial number?
- 43How to connect to a DC power outlet (optional)
- 44How to connect to an AC power outlet (optional)
- 45I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 46Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 47How to install Brother software on a computer not connected to the Internet
- 48(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.