FAQs & Troubleshooting
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- 1My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 2P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4Where can I find my Brother printer's serial number?
- 5I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 6How do I turn the printer off?
- 7This printer is not detected when establishing a Bluetooth® connection.
- 8Which Bluetooth® profiles does the printer support?
- 9How do I transfer templates to the printer?
- 10I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 11Printing from an Android™ device
- 12The side margins are incorrect.
- 13How do I transfer label templates with P-touch Transfer Express?
- 14Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 15How to insert paper
- 16I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 17I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 18When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 19(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 20How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21Using the Device Settings (for Windows)
- 22Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 23Paper does not move through the printer even though the motor is running.
- 24Printing from a Windows PC or Mac
- 25Installing the software
- 26How to charge the rechargeable Li-ion battery
- 27I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 28How do I connect the printer and my mobile device via Bluetooth®?
- 29Some of the print options in OpenOffice do not work. (Linux®)
- 30P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 31The latest printer driver was successfully installed, but the driver did not update correctly.
- 32I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 33When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 34The top margin is incorrect.
- 35How to identify the printer's firmware version
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37How to install the rechargeable Li-ion battery (optional)
- 38How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 39How to identify your Operating System (OS) for Windows or Mac
- 40When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 41What kinds of software are available for this printer?
- 42I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 43What Android™ mobile application can I use?
- 44How to connect to an AC power outlet (optional)
- 45(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 46I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 47Uninstalling the printer drivers (Linux®)
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 50When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)