FAQs & Troubleshooting
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- 1I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 2Printing is not possible. (USB connection)
- 3Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 4Printing from a Windows PC or Mac
- 5How do I turn the printer off?
- 6What is the Label List? (P-touch Editor 5.x for Windows)
- 7Which Bluetooth® profiles does the printer support?
- 8How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 9P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 10When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 11I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 12Using the Printer Setting Tool (for Windows)
- 13How to delete the registry information and files related to the printer driver
- 14I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 15Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 16Printing from an Android™ device
- 17How do I connect the printer and my mobile device via Bluetooth®?
- 18This printer is not detected when establishing a Bluetooth® connection.
- 19How do I switch to and use the mass storage mode?
- 20How do I transfer label templates with P-touch Transfer Express?
- 21How to install the rechargeable Li-ion battery (optional)
- 22How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 23The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 24What Android™ mobile application can I use?
- 25How to connect to a DC power outlet (optional)
- 26How to charge the rechargeable Li-ion battery
- 27How to connect to an AC power outlet (optional)
- 28The print quality is poor, and the image is too light or dark.
- 29How to install Brother software on a computer not connected to the Internet
- 30My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 31How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 32The paper is jammed in the printer.
- 33How to insert paper
- 34I cannot install the printer driver or print in Windows 11.
- 35I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 36Where can I find my Brother printer's serial number?
- 37How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 38What kinds of software are available for this printer?
- 39Using the Device Settings (for Windows)
- 40The top margin is incorrect.
- 41What is the JPEG printing and how can I use it?
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 44I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 45How do I uninstall the printer driver?
- 46How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 47When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49Installing the software
- 50I connected multiple printers of the same model to one computer but can only print from one of them.