FAQs & Troubleshooting
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370 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2WT Box End Soon
- 3Replace Parts
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I cannot send a fax using PC-FAX (Windows 10)
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 11Adjust color settings by using the custom setting in the printer driver
- 12Offset image
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Uneven density appears periodically across the page.
- 15Poor fixing
- 16Toner scatter or toner stain
- 17Jam Rear
- 18Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 19Colored lines across the page
- 20Replace Drum
- 21Install the optional lower tray
- 22Replace Toner
- 23I'm using Macintosh. What is the PreScan option used for?
- 24Turn the Toner Save mode on or off
- 25Completely blank or some colors are missing.
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Check the firmware version.
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35How to identify your Operating System (OS).
- 36I am unable to change my Brother machine's Receive Mode.
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 39Scan Unable xx
- 40Can I print from or scan to Android™ Smartphone?
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42Registration or Registration Failed.
- 43No Waste Toner
- 44Carry out calibration to improve the color density
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46Unusable Device
- 47I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49Curled or wavy
- 50Wrinkle