FAQs & Troubleshooting
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169 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 3Can I confirm that the FAX was sent correctly?
- 4Cannot print after a Windows 10 update (June 2020)
- 5The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 6When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 7I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9How to identify your Operating System (OS).
- 10Change the printer driver settings (Windows/macOS)
- 11The printer status is Offline or Paused.
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14What is Distinctive Ring and how do I program it?
- 15What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 16Why doesn't the machine answer when receiving a call?
- 17I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 18My FAX/MFC will not Dial. Why?
- 19I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 23How do I know which receive mode to select?
- 24I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28How do I factory reset the print server?
- 29I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 30I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 31I'm using Macintosh®. What are the settings in the Scanner window used for?
- 32Why can't I print when an ink cartridge is empty?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 35Windows 10 Support Information
- 36Open the Control Panel (For Windows)
- 37The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39I cannot scan via USB. (Mac OS X)
- 40Scan a document from the Windows Vista Photo Gallery
- 41In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 42The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 43I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 44I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 45What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 46Delete print jobs from the print queue.
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 50I cannot print from my computer via USB.