FAQs & Troubleshooting
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176 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 4I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 5Why doesn't the machine answer when receiving a call?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 8Windows 10 Support Information
- 9Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12Why are my sent faxes always received with a black vertical line down the page?
- 13I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 14I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 15How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 16Verify if the Brother machine has a dial tone
- 17When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 18In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 19Scan an image and insert it in a Windows XP application
- 20I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 21I'm using Windows. Is there any way to view how much ink is remaining?
- 22Is there any way to reduce Ink consumption?
- 23The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 24What is the "Station ID" and how do I set it?
- 25How do I factory reset the print server?
- 26What is Multi-Function Link Pro Suite?
- 27I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 28Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 29Delete print jobs from the print queue.
- 30Open the Control Panel (For Windows)
- 31Windows 8.1 Support Information
- 32Windows 8 Support Information
- 33Install the built-in drivers (For Windows 8 or later)
- 34The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 35How to identify your Operating System (OS).
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 40What is the Network Shared printing?
- 41Do I need a telephone line to send and receive faxes with my Brother machine?
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 44I cannot print from my computer via USB.
- 45Change the printer driver settings (Windows/macOS)
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 47I cannot print from my computer via network. (For Macintosh)
- 48I cannot print from my computer via network. (For Windows)
- 49I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 50The printer status is Offline or Paused.
