FAQs & Troubleshooting
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148 Results
- 1I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 2How to identify your Operating System (OS).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print from or scan to Android™ Smartphone?
- 5Scan a document from a Windows Vista application
- 6How do I replace the Ink Cartridge?
- 7I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9Delete print jobs from the print queue.
- 10Open the Control Panel (For Windows)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12I cannot print from my computer via network. (For Windows)
- 13Functions supported in the Windows 7 built-in drivers
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 16Scan a document from a Windows XP application
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 19I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21Print the Network Configuration page
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23I cannot print from my computer via network. (For Macintosh)
- 24Check the IP addresses of your PC and the Brother machine
- 25Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 26Scan an image and insert it in a Windows XP application
- 27I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 28How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 32What does "COMM.ERROR" on the LCD display mean?
- 33What is the "Station ID" and how do I set it?
- 34I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 35I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 36Cannot print after a Windows 10 update (June 2020)
- 37Windows 10 Support Information
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 39How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 40The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44What is the Network Shared printing?
- 45Do I need a telephone line to send and receive faxes with my Brother machine?
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 48I cannot print from my computer via USB.
- 49Change the printer driver settings (Windows/macOS)
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)