FAQs & Troubleshooting
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169 Results
- 1I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 2Change the printer driver settings (Windows/macOS)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4When trying to print from Mac OS® X the print queue is stopped.
- 5I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 9When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 10When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 17My FAX/MFC will not Dial. Why?
- 18Why can't I print when an ink cartridge is empty?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 22I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 23I cannot receive a color fax. Why?
- 24Delete print jobs from the print queue.
- 25How to identify your Operating System (OS).
- 26What is the Network Shared printing?
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29Functions supported in the Windows 7 built-in drivers
- 30I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32How do I program the date and time?
- 33How can I clear the "CHECK CARTRIDGE" error message?
- 34How do I replace the Ink Cartridge?
- 35What does "MACHINE ERROR XX" mean?
- 36When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 37Where is the full User's Guide? I can't find enough information in the paper manual.
- 38I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 39I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 40I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 41Open the Control Panel (For Windows)
- 42I can receive a fax, but cannot receive a telephone call.
- 43I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 44I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 45How do I clear the "Awaiting Redial" message?
- 46What is Multi-Function Link Pro Suite?
- 47Cannot print after a Windows 10 update (June 2020)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 50I cannot print from my computer via network. (For Windows)