FAQs & Troubleshooting
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MFC-5200C
169 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
3.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
4.
I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
5.
How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
6.
I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
7.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
8.
Change the printer driver settings (Windows/macOS)
9.
The printer status is Offline or Paused.
10.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
11.
What is Distinctive Ring and how do I program it?
12.
Why doesn't the machine answer when receiving a call?
13.
Check the IP addresses of your PC and the Brother machine
14.
Cannot print after a Windows 10 update (June 2020)
15.
The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
16.
My FAX/MFC will not Dial. Why?
17.
I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
18.
Delete print jobs from the print queue.
19.
Do I need a telephone line to send and receive faxes with my Brother machine?
20.
I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
21.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
22.
The BRAdmin Professional software is not able to locate the Brother machine on my network.
23.
I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
24.
Can I print from or scan to Android™ Smartphone?
25.
Can I print from and scan to iPhone, iPod touch and iPad?
26.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
27.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
28.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
29.
Functions supported in the Windows 7 built-in drivers
30.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?