FAQs & Troubleshooting
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170 Results
- 51I cannot print from my computer via network. (For Macintosh)
- 52I cannot print from my computer via network. (For Windows)
- 53The printer status is Offline or Paused.
- 54I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 55Functions supported in the Windows 7 built-in drivers
- 56Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 57My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 58I can receive a fax, but cannot receive a telephone call.
- 59Windows 7 Support Information
- 60Is my Brother machine compatible with third party print servers?
- 61Why doesn't my Brother machine have a dial tone?
- 62Verify if the Brother machine has a dial tone
- 63I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 64I cannot scan via USB. (Mac OS X)
- 65I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 66Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 67I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 68Can I print using only the black ink cartridge when the Color cartridges have run out?
- 69Scan a document from the Windows Vista Photo Gallery
- 70When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 71Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 72How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 73I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 74When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 75I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 76How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 77How do I clear a Machine Error 41, ME41 from the display?
- 78Scan a document using "Scanner and Camera Wizard" in Windows XP
- 79Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 80Scan an image and insert it in a Windows XP application
- 81Scan a document in Windows 8 and Windows 10.
- 82Scan a document from a Windows Vista application
- 83Scan a document from a Windows XP application
- 84I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 85I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 86Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 87I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 88Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 89When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 90The keys on the control panel do not respond.
- 91When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 92Clear the paper jam or printer jam.
- 93How can I clear the "INK EMPTY" message?
- 94How do I print the received faxes that are stored in memory? (Fax Storage)
- 95I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 96Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 97How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 98How do I store received faxes in memory?
- 99The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 100The link icon for Outlook Express is not displayed in PaperPort®. What should I do?