FAQs & Troubleshooting
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125 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 4The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 5I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 6I cannot print from my computer via USB.
- 7When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 8Delete print jobs from the print queue.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 14Clear the paper jam or printer jam.
- 15My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 18I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Scan an image and insert it in a Windows XP application
- 22How can I configure Windows® XP to send faxes?
- 23I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Windows 10 Support Information
- 26Change the printer driver settings (Windows/macOS)
- 27Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Verify if the Brother machine has a dial tone
- 29I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 30Can I print using only the black ink cartridge when the Color cartridges have run out?
- 31I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 32Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35Why doesn't the machine answer when receiving a call?
- 36Can I confirm that the FAX was sent correctly?
- 37My FAX/MFC will not Dial. Why?
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 42I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 43How can I print envelopes?
- 44I'm using Macintosh®. What are the settings in the Scanner window used for?
- 45I'm using Macintosh. What is the PreScan option used for?
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 48How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 49How do I clear a Machine Error 41, ME41 from the display?
- 50Scan a document from a Windows XP application