FAQs & Troubleshooting
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143 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 3Change the printer driver settings (Windows/macOS)
- 4How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Can I print using only the black ink cartridge when the Color cartridges have run out?
- 8Why doesn't the machine answer when receiving a call?
- 9Functions supported in the Windows 7 built-in drivers
- 10I cannot scan via USB. (Mac OS X)
- 11The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 12How do I store received faxes in memory?
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14Can I confirm that the FAX was sent correctly?
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16I cannot print from my computer via USB.
- 17How to identify your Operating System (OS).
- 18I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 19How can I improve poor print quality?
- 20I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 21How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 22Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 23When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Delete print jobs from the print queue.
- 26Open the Control Panel (For Windows)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 30Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33I cannot receive a color fax. Why?
- 34I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 35How can I print envelopes?
- 36I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 40Windows 7 Support Information
- 41How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 45How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 46Is my Brother machine compatible with third party print servers?
- 47Why doesn't my Brother machine have a dial tone?
- 48Verify if the Brother machine has a dial tone
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.