FAQs & Troubleshooting
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143 Results
- 51I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 52How do I clear the message "MFC is Busy" or "Connect Failure"?
- 53I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 54Is there any way to reduce Ink consumption?
- 55My FAX/MFC will not Dial. Why?
- 56I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 57When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 58When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 59How can I configure Windows® XP to send faxes?
- 60I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 61I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 62I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 63I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 64The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 65The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 66I can receive a fax, but cannot receive a telephone call.
- 67Windows 7 Support Information
- 68How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 69Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 70When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 71Scan a document from a Windows Vista application
- 72Clear the paper jam or printer jam.
- 73I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 74The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 75The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 76How do I program the date and time?
- 77How do I replace the Ink Cartridge?
- 78Why are my sent faxes always received with a black vertical line down the page?
- 79I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 80What is Multi-Function Link Pro Suite?
- 81When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 82I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 83I'm using Windows®. Print speed is too slow. What can I do?
- 84Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 85Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 86My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 87The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 88A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 89Do I need a telephone line to send and receive faxes with my Brother machine?
- 90I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 91My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 92Why doesn't my Brother machine have a dial tone?
- 93I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 94I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 95Scan a document from the Windows Vista Photo Gallery
- 96When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 97When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 98How do I clear a Machine Error 41, ME41 from the display?
- 99Scan a document using "Scanner and Camera Wizard" in Windows XP
- 100Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)