FAQs & Troubleshooting
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167 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The printer status is Offline or Paused.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8How do I replace the fuser unit?
- 9Change the printer driver settings (Windows/macOS)
- 10Functions supported in the Windows 7 built-in drivers
- 11How do I change the color mode from a Windows PC?
- 12I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 13Cannot print after a Windows 10 update (June 2020)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Change color mode from a Windows® PC
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 18When trying to print from Mac OS® X the print queue is stopped.
- 19How to identify your Operating System (OS).
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24I updated the Web BRAdmin and cannot enable the logging function.
- 25I cannot print from my computer via USB.
- 26What are the difference between PCL Driver and BR-Script driver?
- 27I cannot print from Mac OS X.
- 28I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 29The machine does not print anything.
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31"JAM A1" / "JAM A2" / "JAM A3" error appears on the LCD. What should I do?
- 32What is the life of the consumables?
- 33How do I install additional memory?
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35How do I replace the Ozone Filter?
- 36An error message "SIZE MISMATCH" occurs. What does it mean?
- 37Delete print jobs from the print queue.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Can I print from or scan to Android™ Smartphone?
- 40I cannot print from my computer via network. (For Macintosh)
- 41I cannot print from my computer via network. (For Windows)
- 42I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 45Windows 7 Support Information
- 46The paper is skewed when it's printed.
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48Printing Watermarks from a Windows PC
- 49What is Windows ICM profiles?
- 50I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?