FAQs & Troubleshooting
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184 Results
- 1How do I replace the fuser unit?
- 2What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The machine does not print anything.
- 5What is the BRAdmin Professional software used for?
- 6How to identify your Operating System (OS).
- 7The printer status is Offline or Paused.
- 8What driver package format is supported by my Linux distribution?
- 9The color of printouts are not what I expected.
- 10"JAM A1" / "JAM A2" / "JAM A3" error appears on the LCD. What should I do?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17What is the Optional Hard Disk Drive (HD-6G/HD-EX) used for and how do I install it?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 20What kind of memory can I use?
- 21"JAM E1/E2" error appears on the LCD. What should I do? (For users who installed the DX-3400 DUPLEX UNIT)
- 22What is the optional DX-3400 used for and how do I install it?
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 24How do I factory reset the print server?
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 27How do I clean the printer to improve the print quality and reduce the risk of paper jams?
- 28How to use the Network Printer Driver Wizard Software
- 29Dirty spots are printed.
- 30Nothing is printed on the page or some colors are missing.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Cannot print after a Windows 10 update (June 2020)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34Print command (cupswrapper) (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36I want to print using CUPS while keeping SELinux enabled. (Linux)
- 37Windows 10 Support Information
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 40I cannot print from my computer via network. (For Windows)
- 41Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42Functions supported in the Windows 7 built-in drivers
- 43The paper is skewed when it's printed.
- 44I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 45What are the difference between PCL Driver and BR-Script driver?
- 46Shade appears on the transparency.
- 47How do I change the color mode from a Windows PC?
- 48I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 49How do I clean the printer to improve the print quality and reduce the risk of paper jams?
- 50How do I replace the Fuser Cleaner?