Updated:26/03/2025

These are the most viewed FAQs, ranked by popularity.

1. 1.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2. 2.The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
3. 3."JAM E1/E2" error appears on the LCD. What should I do? (For users who installed the DX-3400 DUPLEX UNIT)
4. 4.Change the printer driver settings (Windows/macOS)
5. 5.Change color mode from a Windows® PC