FAQs & Troubleshooting
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50 Results
- 1Scanning and Other Problems
- 2Replace the Pick Up Roller
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5Check the Serial Number
- 6Install PaperPort™ 12SE / 14SE (Windows)
- 7Load Receipts, Clippings, Photos, and Other Documents
- 8Load Business Cards
- 9Load Standard Size Documents
- 10How to identify your Operating System (OS).
- 11Service Call Indications
- 12Save Scanned Documents on Your Computer
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Reset Your Brother Machine
- 15Load a Plastic Card
- 16Replace the Brake Roller
- 17Document Jam
- 18Uninstall Scan-key-tool. (Linux)
- 19Error and Maintenance Indications
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Important points for specifying the scan area (Linux)
- 23Reset the Usage Counters
- 24Load Non-standard Size Documents
- 25Load Documents Longer than Standard Size
- 26Load Documents
- 27Acceptable Documents
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Uninstall the scanner driver. (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 32Open the "Scanners and Cameras" and Properties.
- 33Configure the Scan to Email Feature (Linux)
- 34Pre-Required Procedures (Linux)
- 35Change the General Settings Using Remote Setup
- 36Set Up the Brother Machine Using Remote Setup (Mac)
- 37Open the Control Panel (For Windows)
- 38Uninstall the driver (OS X 10.10 or greater).
- 39My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 40Where can I download Brother iPrint&Scan application for Mac?
- 41Command List of brscan. (Linux)
- 42Set Up the Brother Machine Using Remote Setup (Windows®)
- 43Clean the Scanner and Rollers
- 44Check the firmware version.
- 45Update the Driver or Firmware for your Brother machine
- 46Check Supplies Replacement Cycle
- 47Printing/ Scanning with a mobile device
- 48Scan using XSane or GIMP (Linux)
- 49Delete a network scanner entry. (Linux)
- 50Uninstall the Brother Software and Drivers (Windows)