FAQs & Troubleshooting
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384 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4Paper Jam
- 5Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 8How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10What is Distinctive Ring and how do I program it?
- 11Why doesn't the machine answer when receiving a call?
- 12Add your Brother machine with AirPrint (macOS)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 18I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do?
- 19Out of Memory
- 20I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 23What is the "Station ID" and how do I set it?
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Protect your Brother machine against unauthorised access over the network
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 31Out of Fax Memory
- 32Unable to Scan AX
- 33Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 34How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 35I cannot remove red-eye.
- 36I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 37When I print images, the quality is not good (Linux)
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 41Change the number of times my Brother machine rings before it answers.
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43How does my telephone company's Caller ID feature work with my Brother machine?
- 44Is there a Brother machine which is compatible with Mac Airport stations?
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46Connect your Brother machine to your mobile device via a wireless router or access point.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 50How to identify your Operating System (OS).