FAQs & Troubleshooting
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386 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Change the number of times my Brother machine rings before it answers.
- 6Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 7How do I load paper?
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I am unable to change my Brother machine's Receive Mode.
- 11Unable to Print 7X
- 12Ink Absorber Full
- 13Protect your Brother machine against unauthorised access over the network
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Make copies on Ledger paper?
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19One or more of my colors are not printing (blank).
- 20I'm using Macintosh. What is the PreScan option used for?
- 21I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24My printed pages and received faxes are cut off.
- 25Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Forward a fax to another fax machine when my machine has a mechanical problem.
- 29What driver package format is supported by my Linux distribution?
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 33Can I use voice mail on the same line as my Brother machine?
- 34Paper Jam
- 35Replace Ink
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38Load A3 or ledger paper and program my Brother machine to print on it.
- 39Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 40Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Unable to Print XX
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 45Can I transfer faxes to the PC when my machine has a mechanical problem?
- 46Improve poor print quality.
- 47How do I factory reset the network settings?
- 48When I print images, the quality is not good (Linux)
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50I cannot install Brother drivers on Debian 10 or later (Linux)