FAQs & Troubleshooting
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222 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 3The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 4The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 5When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 6All print jobs are aborted and nothing is printed. (Linux)
- 7Open the Control Panel (For Windows)
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9What is the Network Shared printing?
- 10Check the IP addresses of your PC and the Brother machine
- 11How do I improve the copy or fax quality?
- 12I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 13Can I print from DOS applications?
- 14How do I install additional memory?
- 15Replace the toner cartridge.
- 16I'm using Macintosh®. What are the settings in the Scanner window used for?
- 17I'm using Macintosh. What is the PreScan option used for?
- 18Open the "Scanners and Cameras" and Properties.
- 19Configure and use PC-FAX (CUPS) (Linux)
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21Print command (LPR) (Linux)
- 22How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24How to identify your Operating System (OS).
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26The printer status is Offline or Paused.
- 27I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30How do I install the Optional Tray Module?
- 31I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 32Print the Network Configuration page
- 33The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 34I installed scan-key-tool, but it does not work. (Linux)
- 35Print command (cupswrapper) (Linux)
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37Windows 10 Support Information
- 38The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 39I cannot print from my computer via USB.
- 40I am sharing my Brother machine. I can print but cannot scan.
- 41I cannot scan via USB. (Mac OS X)
- 42Scan a document from the Windows Vista Photo Gallery
- 43Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 44When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 45I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 46Print on both sides of a page. (2-sided/Duplex)
- 47Scan a document in Mac OS X 10.6.
- 48Uninstall the drivers. (Mac OS X 10.5)
- 49When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 50When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?