FAQs & Troubleshooting
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222 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2How to identify your Operating System (OS).
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 5My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 6I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 7Firewall port requirements of the Scan Key Tool (Linux)
- 8Configure the Scan to Email Feature (Linux)
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12Scan a document in Mac OS X 10.6.
- 13Pre-Required Procedures (Linux)
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Does NC-2200w work with Windows Vista?
- 16I installed scan-key-tool, but it does not work. (Linux)
- 17Uninstall the scanner driver. (Linux)
- 18Print command (cupswrapper) (Linux)
- 19I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 20Do I need a telephone line to send and receive faxes with my Brother machine?
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Functions supported in the Windows 7 built-in drivers
- 23Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 24The paper is skewed when it's printed.
- 25I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 26When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 27I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 28I cannot use the "Modules Update" button on Web BRAdmin.
- 29When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 30When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 31The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 34Can I print from DOS applications?
- 35What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 36I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 37How do I install additional memory?
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39Scan using XSane or GIMP (Linux)
- 40The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 41I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Print command (LPR) (Linux)
- 44When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 45I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 46When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 47Command List of brscan. (Linux)
- 48Delete a network scanner entry. (Linux)
- 49Uninstall Scan-key-tool. (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)