FAQs & Troubleshooting
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222 Results
- 51Open the Control Panel (For Windows)
- 52The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 53The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 54I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 55I cannot print from my computer via network. (For Windows)
- 56I can print but cannot scan via network. (For Windows)
- 57I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 58I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 59I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 60I cannot use the "Modules Update" button on Web BRAdmin.
- 61I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 62In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 63The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
- 64I am experiencing problems receiving faxes. What can I do?
- 65What is a "Generic PCL Driver"?
- 66Why are my sent faxes always received with a black vertical line down the page?
- 67The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 68I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 69When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 70Vertical streaks appear in my copies.
- 71Scan using XSane or GIMP (Linux)
- 72The downloaded driver's name is different from my machine's name. (Linux)
- 73Delete a network scanner entry. (Linux)
- 74Important points for specifying the scan area (Linux)
- 75Configure scan settings without administrator privileges (Linux)
- 76I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 77I want to print using CUPS while keeping SELinux enabled. (Linux)
- 78Firewall port requirements of the Scan Key Tool (Linux)
- 79Windows 10 Support Information
- 80What is the difference between the toner cartridge and the drum unit?
- 81When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 82What is the Network Shared printing?
- 83I cannot print from my computer via USB.
- 84Windows 7 Support Information
- 85Why doesn't my Brother machine have a dial tone?
- 86Verify if the Brother machine has a dial tone
- 87Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 88I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 89I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 90The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 91My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 92I cannot install Brother drivers on Debian 10 or later (Linux)
- 93What driver package format is supported by my Linux distribution?
- 94Cannot print after a Windows 10 update (June 2020)
- 95The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 96I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 97Paper size settings are unavailable when I print from OpenOffice (Linux)
- 98The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 99I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 100Can I use my Brother printer with a 64 bit Linux distribution? (Linux)