FAQs & Troubleshooting
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304 Results
- 1When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 2What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 3Can I confirm that the FAX was sent correctly?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5The printer status is Offline or Paused.
- 6One or more of my colors are not printing (blank). What can I do?
- 7How do I clear Machine Error 46?
- 8Scan and save a document in PDF format (Scan to File)
- 9Can I set my Brother machine to forward the faxes I receive to another location?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 13Scan a document in Mac OS X 10.6.
- 14I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 15Open the Control Panel (For Windows)
- 16How to identify your Operating System (OS).
- 17My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 20In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 21When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23Why doesn't the machine answer when receiving a call?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25I am sharing my Brother machine. I can print but cannot scan.
- 26I can receive a fax, but cannot receive a telephone call.
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29Scan a document in Mac OS X 10.7.
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31Large characters are printed incorrectly. (Linux)
- 32I installed scan-key-tool, but it does not work. (Linux)
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36The edge of glossy paper is smudged.
- 37Send a PC-FAX
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 40How do I set a password on my Brother network card?
- 41I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 42I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 43Can third party ink be used to refill the ink cartridges?
- 44The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 45I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 46Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 47Scan a document from a Windows Vista application
- 48I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)