FAQs & Troubleshooting
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164 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4How do I transfer label or slip templates?
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 7Can I print from any software other than P-touch Editor? (for Windows)
- 8The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 9When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 10How do I transfer label templates with P-touch Transfer Express?
- 11(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 14Where can I find my Brother printer's serial number?
- 15P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 16How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 17Printing is not possible. (USB connection)
- 18My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 19How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 20The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 21I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 24The paper settings specified from the server computer are not reflected on the client computer.
- 25How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 26Printing is not possible. (P-touch Editor5.3 for Mac)
- 27The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 28While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 29Can my printer use TZ/TZe tapes?
- 30(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 32I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 33How to identify your Operating System (OS) for Windows or Mac
- 34How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 35Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 36I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 37Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
- 38I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 41How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 42How is the print head cleaning cassette used?
- 43P-touch Editor crashes when I open it on my Mac.
- 44I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 47I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 48"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 49How to delete the registry information and files related to the printer driver
- 50(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)