PT-9700PC

FAQs & Troubleshooting

FAQs & Troubleshooting

I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.

Driver Setup dialog box

 

Please check the following:
 

  • Did you turn on the P-touch after it was connected to the computer?
    If you do not turn it on, the computer does not recognize that the P-touch was connected.
  • Depending on the model of the USB Hub, the P-touch may not be correctly detected.
    Connect the P-touch directly to the USB connector of the computer.

If you still get the same problem, download the latest printer driver from the [Downloads] page and try to install it again.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-2430PC, PT-3600, PT-9500PC, PT-9700PC, PT-9800PCN, PT-E550W, PT-P700, PT-P750W

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