FAQs & Troubleshooting
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PT-9700PC
165 Results
1.
Where can I find my Brother printer's serial number?
2.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
3.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
4.
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
5.
Where can I download the latest P-touch Editor for Mac?
6.
I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
7.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
8.
Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
9.
My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
10.
Printing is not possible. (USB connection)
11.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
12.
I cannot save a file downloaded from the Brother support website (For Windows)
13.
When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
14.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
15.
How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
16.
(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
17.
How do I transfer label templates with P-touch Transfer Express?
18.
How is the print head cleaning cassette used?
19.
How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
20.
What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
21.
Can I print from any software other than P-touch Editor? (for Windows)
22.
How to delete the registry information and files related to the printer driver
23.
Printing is not possible. (P-touch Editor5.3 for Mac)
24.
How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
25.
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
26.
I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
27.
The printing date/time is not printed. (P-touch Editor 5.x for Windows)
28.
How to open the Devices and Printers window
29.
Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
30.
The paper settings specified from the server computer are not reflected on the client computer.