FAQs & Troubleshooting
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211 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The edge of glossy paper is smudged.
- 3Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Replace Ink
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 7What driver package format is supported by my Linux distribution?
- 8I cannot make borderless prints.
- 9Paper Jam
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Can I print from or scan to Android™ Smartphone?
- 13Change the printer driver settings (Windows/macOS)
- 14Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 15I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 16Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 17The keys on the control panel do not respond.
- 18Can I use AirPrint with my Brother machine?
- 19How to identify your Operating System (OS).
- 20The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 21Scan and save a document in PDF format (Scan to File)
- 22How do I load envelopes into my machine?
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24Is my Brother machine compatible with Windows Vista?
- 25Can third party ink be used to refill the ink cartridges?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 28The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 29Uninstall printer drivers (Linux)
- 30Firewall port requirements of the Scan Key Tool (Linux)
- 31I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35"Offline" appears on the Status Monitor.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37I still receive the error message "Paper Jam" after I removed the jammed paper.
- 38Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 39When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43I'm using Macintosh. What is the PreScan option used for?
- 44I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 45I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 46Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48Is there a way to view how much ink is remaining?
- 49Large characters are printed incorrectly. (Linux)
- 50Pre-Required Procedures (Linux)