FAQs & Troubleshooting
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212 Results
- 1I cannot make borderless prints.
- 2Paper Jam
- 3What driver package format is supported by my Linux distribution?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How do I load envelopes into my machine?
- 6How do I know which side up my photo paper should be in the tray?
- 7Scan and save a document in PDF format (Scan to File)
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15Locate files scanned with ControlCenter3 (For Windows)
- 16When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Replace Ink
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Change the printer driver settings (Windows/macOS)
- 29Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 30When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 31When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 32I'm unable to access the memory (media) card in the media slot. What can I do?
- 33Scan a document into ScanSoft™ PaperPort™ 11SE
- 34Scan a document in Mac OS X 10.7.
- 35Configure the Scan to Email Feature (Linux)
- 36All print jobs are aborted and nothing is printed. (Linux)
- 37Uninstall printer drivers (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Install FaceFilter Studio onto Windows 10.
- 40How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45Can I use AirPrint with my Brother machine?
- 46The edge of glossy paper is smudged.
- 47The printer status is Offline or Paused.
- 48My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 49Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 50I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?