FAQs & Troubleshooting
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373 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How do I load paper?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 8Replace Ink
- 9How do I know which side up my photo paper should be in the tray?
- 10Ink Absorber Full
- 11Cover is Open
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What driver package format is supported by my Linux distribution?
- 14I cannot print using my Brother machine on a wireless network (Mac)
- 15What is Brother iPrint&Scan?
- 16Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 17Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 18"Offline" appears on the Status Monitor.
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Low Temperature
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Document Jam
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Add your Brother machine with AirPrint (macOS)
- 26Scan a document using Brother iPrint&Scan. (macOS only)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Enable the Brother machine's network interface.
- 29Delete print jobs from the print queue.
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 33The edge of glossy paper is smudged.
- 34Ink Low
- 35Can I restrict access to certain operations on my Brother machine?
- 36No Paper Fed
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 44Combine multiple scanned documents into a single file with PaperPort™
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49I still receive the error message "Paper Jam" after I removed the jammed paper.
- 50How to identify your Operating System (OS).