FAQs & Troubleshooting
 |
Popular |
375 Results
- 1How do I load paper?
- 2Can I print from or scan to Android™ Smartphone?
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4One or more of my colors are not printing (blank).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Paper Jam
- 7Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 8Where is the USB port on the machine?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Replace Ink
- 11Confirm that a FAX I sent was received correctly.
- 12How do I load envelopes into my machine?
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15What driver package format is supported by my Linux distribution?
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17The printer status is Offline or Paused.
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20Scan from the Brother iPrint&Scan application using Windows Phone.
- 21Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 22Print using only the black ink cartridge when the Color cartridges have run out.
- 23Is my Brother machine compatible with Windows Vista?
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25"Offline" appears on the Status Monitor.
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27Add your Brother machine with AirPrint (macOS)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Enable the Brother machine's network interface.
- 30The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Printing/ Scanning with a mobile device
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Discover the MAC address of the Brother network card
- 35Change the number of times my Brother machine rings before it answers.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Ink Low
- 38Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40Where can I get FaceFilter Studio and what can I do with this application?
- 41Cover is Open
- 42How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 43Document Jam
- 44How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 45When I print, the pages are smudged with ink.
- 46Improve poor print quality.
- 47What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 48I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 49I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 50I cannot print from my computer via USB.
