FAQs & Troubleshooting
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372 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2How do I load paper?
- 3Replace Ink
- 4When I print, the pages are smudged with ink.
- 5Can I print from or scan to Android™ Smartphone?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7One or more of my colors are not printing (blank).
- 8The printer status is Offline or Paused.
- 9How do I factory reset the network settings?
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 13Document Jam
- 14Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16What is Brother iPrint&Scan?
- 17Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Paper Jam
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Configure and use PC-FAX (CUPS) (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Delete print jobs from the print queue.
- 25Printing/ Scanning with a mobile device
- 26Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 28Unable to Scan AX
- 29Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 30Can third party ink be used to refill the ink cartridges?
- 31What driver package format is supported by my Linux distribution?
- 32Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37How to identify your Operating System (OS).
- 38Scan a document from a Windows XP application
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42"Offline" appears on the Status Monitor.
- 43Open the Control Panel (For Windows)
- 44Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46Set up your Brother machine on a wireless network.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).