MFC-J5910DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Document Jam

The document was not inserted or fed properly, or the document scanned from the ADF was too long.
Take out the jammed paper depending on where it is jammed in ADF unit.


Case1: If the document is jammed in the top of the ADF unit

  1. Take out any paper from the ADF that is not jammed.

  2. Open the ADF cover.

  3. Pull the jammed document out to the right.
    image

  4. Close the ADF cover.

  5. Press Stop/Exit.

    To avoid future document jams, close the ADF cover properly by pressing it down in the center.

Case2: If the document is jammed inside the ADF unit


  1. Take out any paper from the ADF that is not jammed.

  2. Lift the document cover.

  3. Pull the jammed document out to the right.
    image

  4. Close the document cover.

  5. Press Stop/Exit.

Case3: Removing small documents jammed in the ADF


  1. Lift the document cover.

  2. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through.
    image

  3. Close the document cover.

  4. Press Stop/Exit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5910DW

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