FAQs & Troubleshooting
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372 Results
- 51The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 52Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 53Can I use voice mail on the same line as my Brother machine?
- 54Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 55Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 56Download a file from the "Downloads" section and save it to Windows 8 computer.
- 57Open the Control Panel (For Windows)
- 58Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 59Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 60How to identify your Operating System (OS).
- 61Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 62Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 63Unable to Print XX
- 64Ink Low
- 65Wrong Paper Size
- 66I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 67Scan a document from a Windows XP application
- 68When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 69What is the Network Shared printing?
- 70Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 71Wireless setup is requesting a WPS PIN to complete the setup
- 72Set up your Brother machine on a wireless network.
- 73Protect your Brother machine against unauthorised access over the network
- 74The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 75Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 76The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 77Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 78Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 79Unable to Print 7X
- 80High Temperature
- 81I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 82I cannot print from my computer via USB.
- 83Printer Locked
- 84Can I print directly onto DVDs or CDs?
- 85Verify if the Brother machine has a dial tone
- 86When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 87Scan multiple pages into one file instead of each scan being saved as a separate file.
- 88Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 89When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 90When I make a copy the image or text is cut off.
- 91I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 92Scan a document in Mac OS X 10.6.
- 93How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 94Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 95Improve poor print quality.
- 96I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 97Why are the faxes I send always received with a black vertical line down the page?
- 98I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 99I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 100The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).