FAQs & Troubleshooting
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62 Results
- 1How to identify your Operating System (OS).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3Change the paper settings. (Using DSmobileCapture)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Change the image settings. (Using DSmobileCapture)
- 6Loading the Carrier Sheet.
- 7The scan speed is too slow.
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 13Calibrate your scanner.
- 14I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 15OCR feature does not work.
- 16When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Delete a network scanner entry. (Linux)
- 19Scan a document longer than 35.6 cm (14 inches).
- 20I cannot install the scanner drivers.
- 21My computer does not recognize the scanner when it is connected via the USB cable.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Uninstall the scanner driver. (Linux)
- 24Install Presto!® BizCard® onto Windows 10.
- 25I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 26Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 27My scanner gets warm.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29I do not have or lost the black and white calibration sheet.
- 30My scanner is connected but it will not feed my document or do anything else.
- 31Uninstall the scanner drivers (OS X 10.10 or greater).
- 32Configure the Scan to Email Feature (Linux)
- 33Scan using XSane or GIMP (Linux)
- 34Command List of brscan. (Linux)
- 35Uninstall the Button Manager (Windows).
- 36My scanned image is missing.
- 37My scanner does not turn on.
- 38Uninstall the scanner driver (Windows).
- 39The scanned documents are put into the incorrect order. (macOS)
- 40Pre-Required Procedures (Linux)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43Install PaperPort™ 12SE onto Windows 10.
- 44Windows 10 Support Information
- 45The file size is too large.
- 46Bleed-through is seen in the scanned image.
- 47The scanned image is skewed.
- 48Operation system return error
- 49Driver busy
- 50Clean the inside of the machine.