FAQs & Troubleshooting
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62 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2How to identify your Operating System (OS).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4OCR feature does not work.
- 5Cannot find the scanner (Error Code 2019: Initialization Failed)
- 6Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 7Operation system return error
- 8When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 12I do not have or lost the black and white calibration sheet.
- 13Change the paper settings. (Using DSmobileCapture)
- 14The scan speed is too slow.
- 15Paper suitable for scanning
- 16My scanner does not turn on.
- 17Change the image settings. (Using DSmobileCapture)
- 18Loading the Carrier Sheet.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Install PaperPort™ 12SE onto Windows 10.
- 21My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 22Uninstall the Button Manager (Windows).
- 23My scanner gets warm.
- 24Uninstall the scanner driver (Windows).
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26Scan using XSane or GIMP (Linux)
- 27Scan a document longer than 35.6 cm (14 inches).
- 28I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 29Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 30I cannot install the scanner drivers.
- 31My computer does not recognize the scanner when it is connected via the USB cable.
- 32Driver busy
- 33Calibrate your scanner.
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Install Presto!® BizCard® onto Windows 10.
- 36Check the firmware version.
- 37The scanned image is skewed.
- 38Calibration failed. Please reboot the machine.
- 39I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 40The cover of the manual document feeder is open.
- 41Clean the inside of the machine.
- 42Configure the Scan to Email Feature (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44Delete a network scanner entry. (Linux)
- 45Uninstall the scanner driver. (Linux)
- 46Uninstall Scan-key-tool. (Linux)
- 47I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 48The scan quality is poor.
- 49My scanner is connected but it will not feed my document or do anything else.
- 50The scanned documents are put into the incorrect order. (macOS)