FAQs & Troubleshooting
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108 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2Can not scan a long document.
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5Can I print from or scan to Android™ Smartphone?
- 6"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 7If You Want to Check that Your Network Devices are Working Correctly
- 8Wireless LAN Error Codes
- 9Reset the Scheduled maintenance counter
- 10The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Configuring frequently-used scan settings on your Brother machine.
- 13Enable the Brother machine's network interface.
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Duplex (two-sided) scan
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 18Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 19Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 20The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 21What is Brother iPrint&Scan?
- 22The LCD displays an error code when I use Web icon (Brother Web Connect).
- 23Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25Your Scanner Cannot Be Detected on the Network During Installation
- 26Set up your Brother machine on a wireless network.
- 27I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 28Configuring frequently-used scan settings on your computer.
- 29When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 30Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 31Replace Reverse Roller
- 32Setting up the Web icon (Brother Web Connect) function.
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 35Scan and save a document in PDF format for Windows (Scan to File)
- 36Where can I download Brother iPrint&Scan application for Mac?
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40The scan result of thick documents is enlarged or its bottom part is cut off.
- 41Scan error due to length, reduce length
- 42Changing scan settings in ControlCenter.
- 43Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 44Load Documents
- 45How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Open the Control Panel (For Windows)
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50How to identify your Operating System (OS).