FAQs & Troubleshooting
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111 Results
- 1Document Jam
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4Replace Pick up roller
- 5What is Brother iPrint&Scan?
- 6"Multifeed detection" or "Multifeed Detection Error"
- 7Unusable Device
- 8Wireless setup is requesting a WPS PIN to complete the setup
- 9Configuring frequently-used scan settings on your computer.
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Replace Reverse Roller
- 12Scan error due to length, reduce length
- 13Changing scan settings in ControlCenter.
- 14Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 15Can not scan a long document.
- 16Unable to Scan XX
- 17"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 18Configuring frequently-used scan settings on your Brother machine.
- 19Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 20How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 21Discover the MAC address of the Brother network card
- 22Scan a document in Windows 8 and Windows 10.
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24Where can I download Brother iPrint&Scan application for Mac?
- 25The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 26Enable the Brother machine's network interface.
- 27Paper suitable for scanning
- 28How to identify your Operating System (OS).
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Out of Memory
- 33Update the Driver or Firmware for your Brother machine
- 34Your Scanner Cannot Be Detected on the Network During Installation
- 35Set up your Brother machine on a wireless network.
- 36Check the Network Name (SSID) that your machine is connected to.
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Duplex (two-sided) scan
- 39What is the default password for my Brother machine?
- 40Install BRAdmin Professional 3
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42If You Cannot Complete the Wireless Network Setup Configuration
- 43Wireless LAN Error Codes
- 44I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 45Reset the Scheduled maintenance counter
- 46My Brother machine is unresponsive.
- 47The scan result of thick documents is enlarged or its bottom part is cut off.
- 48Check the firmware version.
- 49Load Documents
- 50How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)