FAQs & Troubleshooting
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111 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2"Multifeed detection" or "Multifeed Detection Error"
- 3Configuring frequently-used scan settings on your computer.
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 7Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 10Replace Pick up roller
- 11I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 12What is Brother iPrint&Scan?
- 13Unable to Scan XX
- 14I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 17Configuring frequently-used scan settings on your Brother machine.
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Replace Reverse Roller
- 21Duplex (two-sided) scan
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Document Jam
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25The scan result of thick documents is enlarged or its bottom part is cut off.
- 26Scan error due to length, reduce length
- 27Enable the Brother machine's network interface.
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30How to identify your Operating System (OS).
- 31The LCD displays an error code when I use Web icon (Brother Web Connect).
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34Discover the MAC address of the Brother network card
- 35"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 36I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 37Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 38Set up your Brother machine on a wireless network.
- 39The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 40My Brother machine is unresponsive.
- 41Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 42Access Web Based Management
- 43I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 44What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 45Check the firmware version.
- 46Card Jam
- 47Open the Control Panel (For Windows)
- 48On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.