FAQs & Troubleshooting
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106 Results
- 1How to identify your Operating System (OS).
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5"Multifeed detection" or "Multifeed Detection Error"
- 6Document Jam
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Scan error due to length, reduce length
- 9A gray line or margin appears on the side of the scanned document.
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 12Replace Pick up roller
- 13Paper suitable for scanning
- 14When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 15"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 16Your Scanner Cannot Be Detected on the Network During Installation
- 17Wireless LAN Error Codes
- 18Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Configuring frequently-used scan settings on your Brother machine.
- 21Load Documents
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23Replace Reverse Roller
- 24Duplex (two-sided) scan
- 25Discover the MAC address of the Brother network card
- 26Can I print from or scan to Android™ Smartphone?
- 27What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 28Unusable Device
- 29If You Cannot Complete the Wireless Network Setup Configuration
- 30Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 31If You Want to Check that Your Network Devices are Working Correctly
- 32Set up your Brother machine on a wireless network.
- 33Reset the Scheduled maintenance counter
- 34Enable the Brother machine's network interface.
- 35What is Brother iPrint&Scan?
- 36The LCD displays an error code when I use Web icon (Brother Web Connect).
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38Unable to Scan XX
- 39Uninstall the Brother Software and Drivers (Windows)
- 40I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 41I cannot install the Brother printer driver (Mac)
- 42Access Web Based Management
- 43Check the Network Name (SSID) that your machine is connected to.
- 44Install PaperPort™ 12SE / 14SE (Windows)
- 45Configuring frequently-used scan settings on your computer.
- 46Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 47My scanned image is missing.
- 48Can not scan a long document.
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50Scan and save a document in PDF format for Windows (Scan to File)
