FAQs & Troubleshooting
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111 Results
- 1"Multifeed detection" or "Multifeed Detection Error"
- 2Configuring frequently-used scan settings on your Brother machine.
- 3Your Scanner Cannot Be Detected on the Network During Installation
- 4If You Want to Check that Your Network Devices are Working Correctly
- 5Wireless LAN Error Codes
- 6Changing scan settings in ControlCenter.
- 7Check the firmware version.
- 8Your Brother Machine Cannot Scan over the Network
- 9What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 10(Video) Update the Driver or Firmware for your Brother machine
- 11If You Cannot Complete the Wireless Network Setup Configuration
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Scan and save documents to the Android™ mobile devices using my Brother machine.
- 16Replace Reverse Roller
- 17Document Jam
- 18Change the brscan5 scan settings using XSane (Linux)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21How to identify your Operating System (OS).
- 22The LCD displays an error code when I use Web icon (Brother Web Connect).
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24Discover the MAC address of the Brother network card
- 25Clean the roller
- 26Unusable Device
- 27Scan a document in Windows 8 and Windows 10.
- 28When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 29The scanning speed is slow when scanning from my machine. (Windows)
- 30I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 31Set up your Brother machine on a wireless network.
- 32Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 33Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 34Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 35Check your machine's IP Address or Node Name
- 36What is the default password for my Brother machine?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 39Where can I download Brother iPrint&Scan application for Mac?
- 40"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 41Install BRAdmin Professional 3
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 46Enable or disable the Brother machine's USB interface.
- 47Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 48Update the Driver or Firmware for your Brother machine
- 49Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)