FAQs & Troubleshooting
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108 Results
- 51Document Jam
- 52Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 53"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 54Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 55Set up your Brother machine on a wireless network.
- 56Scan error due to length, reduce length
- 57Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 58Load Documents
- 59How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 60The LCD displays an error code when I use Web icon (Brother Web Connect).
- 61Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 62Discover the MAC address of the Brother network card
- 63Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 64I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 65I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 66Enable or disable the Brother machine's USB interface.
- 67The scan result of thick documents is enlarged or its bottom part is cut off.
- 68I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 69The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 70How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 71On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 72Setting up the Web icon (Brother Web Connect) function.
- 73A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 74Important points you need to confirm before configuring your Brother machine for a wireless network.
- 75Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 76Scan and save a document in PDF format for Windows (Scan to File)
- 77Scan a document in Windows 8 and Windows 10.
- 78When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 79I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 80Change the brscan5 scan settings using XSane (Linux)
- 81Where can I download Brother iPrint&Scan application for Mac?
- 82Install BRAdmin Professional 3
- 83Your Brother Machine Cannot Scan over the Network
- 84If You Cannot Complete the Wireless Network Setup Configuration
- 85Access Web Based Management
- 86Check the Network Name (SSID) that your machine is connected to.
- 87I cannot save a file downloaded from the Brother support website (For Windows)
- 88The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 89Changing scan settings in ControlCenter.
- 90What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 91My scanned image is missing.
- 92Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 93The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 94Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 95I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 96A gray line or margin appears on the side of the scanned document.
- 97Check the firmware version.
- 98Scan and save documents to the Android™ mobile devices using my Brother machine.
- 99I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 100In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?