FAQs & Troubleshooting
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340 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 3Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 8Scan and save a document in PDF format (Scan to File)
- 9Set up my Brother machine to forward the received faxes to another location.
- 10The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 11Cannot print after a Windows 10 update (June 2020)
- 12Adjust color settings by using the custom setting in the printer driver
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Printouts are curled or wavy.
- 17Configure and use PC-FAX (CUPS) (Linux)
- 18Scan from the Brother iPrint&Scan application using Windows Phone.
- 19How to identify your Operating System (OS).
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 22Create or view a XML Paper Specification document
- 23I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 24I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 25Important points for specifying the scan area (Linux)
- 26I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 27The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 28Configure and use the Scan to FTP feature
- 29I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 30Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 31Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 32Can I print from or scan to Android™ Smartphone?
- 33Why doesn't my Brother machine have a dial tone?
- 34I'm having a problem with the print quality. How can I solve it?
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36Scan a document from a Windows Vista application
- 37Transfer faxes to the PC when my machine has a mechanical problem
- 38Jam Tray
- 39What is Distinctive Ring and how do I program it?
- 40Printouts (envelope, cardboard) have creases.
- 41Printouts have wrinkles.
- 42I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 43I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 44Print the Network Configuration List
- 45What driver package format is supported by my Linux distribution?
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Print on plain paper or bond paper from the Manual feed slot
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50Configure or change the settings of the ControlCenter 2 or 3 scanning options