FAQs & Troubleshooting
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341 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 5Reset the network settings to the factory default (video instructions available)
- 6I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8The printer status is Offline or Paused.
- 9Can I use voice mail on the same line as my Brother machine?
- 10I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I use AirPrint with my Brother machine?
- 13Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 14Can I print from or scan to Android™ Smartphone?
- 15Belt End Soon
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 17The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 18Why doesn't the machine answer when receiving a call?
- 19What driver package format is supported by my Linux distribution?
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Delete print jobs from the print queue.
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30Print on plain paper or bond paper from the Manual feed slot
- 31Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 32Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34Discover the MAC address of the Brother network card
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 38I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 39Scan and save a document in PDF format (Scan to File)
- 40I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 41Document Jam
- 42Turn the Toner Save Mode on or off.
- 43The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 44I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 45What does "COMM.ERROR" on the LCD display mean?
- 46I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 47Cannot print after a Windows 10 update (June 2020)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 50I cannot send a fax using PC-FAX (Windows 10)