FAQs & Troubleshooting
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231 Results
- 1Can I print using only the black ink cartridge when the Color cartridges have run out?
- 2I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 4When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 5How do I clear Machine Error 46?
- 6Is my Brother machine compatible with Windows Vista?
- 7How do I load paper?
- 8Where is the USB port on the machine?
- 9How do I clear the message "PAPER JAM" from the display?
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 11What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Can third party ink be used to refill the ink cartridges?
- 14Delete print jobs from the print queue.
- 15Which E-mail packages are compatible with ControlCenter3?
- 16Why can't I print when an ink cartridge is empty?
- 17What driver package format is supported by my Linux distribution?
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 20I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 21Why is it necessary for my machine to go through regular cleaning cycles?
- 22Where can I find my Brother machine's serial number?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Scan and save a document in PDF format (Scan to File)
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26Where can I get FaceFilter Studio and what can I do with this application?
- 27The LCD displays an error code (number). What does it mean?
- 28What is the BRAdmin Professional software used for?
- 29I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 30When I scan a document using ControlCenter, the scanned file size is too big.
- 31How do I replace the Ink Cartridge?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 35Can I use AirPrint with my Brother machine?
- 36How to identify your Operating System (OS).
- 37How do I know which side up my photo paper should be in the tray?
- 38Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 39I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 40The ink cartridges run out very quickly. Is there any reason for that?
- 41I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 42Is there a way to view how much ink is remaining?
- 43Is there any way to reduce Ink consumption when printing from my computer?
- 44Where do I find manuals for my Brother machine?
- 45I'm using Windows and the print speed is too slow. What can I do?
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?