FAQs & Troubleshooting
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232 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I cannot make borderless prints.
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The printer status is Offline or Paused.
- 10Scan and save a document in PDF format (Scan to File)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16I cannot remove red-eye.
- 17When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 18I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 19I cannot print over a network using the XML Paper Specification Printer Driver.
- 20What driver package format is supported by my Linux distribution?
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22How to identify your Operating System (OS).
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 25Can third party ink be used to refill the ink cartridges?
- 26Scan a document in Mac OS X 10.7.
- 27Scan a document from a Windows XP application
- 28I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 29I cannot use the "Modules Update" button on Web BRAdmin.
- 30Scan an image and insert it in a Windows XP application
- 31How do I clear the message "INK EMPTY" from the display?
- 32Set the date and time
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Configure and use the Scan Key Tool (Linux)
- 35Scan using XSane or GIMP (Linux)
- 36Cannot print after a Windows 10 update (June 2020)
- 37When I print images, the quality is not good (Linux)
- 38Large characters are printed incorrectly. (Linux)
- 39Firewall port requirements of the Scan Key Tool (Linux)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 42Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 43Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 44When I print photos, the color quality is not good.
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49One or more of my colors are not printing (blank). What can I do?
- 50Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)