FAQs & Troubleshooting
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231 Results
- 51I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 52Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 53I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 54Is my Brother machine compatible with Windows Vista?
- 55I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 56Change the user interface of ControlCenter3
- 57Can third party ink be used to refill the ink cartridges?
- 58Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 59Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 60I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 61When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 62My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 63I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 64When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 65When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 66Important points for specifying the scan area (Linux)
- 67Uninstall the scanner driver. (Linux)
- 68Uninstall Scan-key-tool. (Linux)
- 69Print command (cupswrapper) (Linux)
- 70Firewall port requirements of the Scan Key Tool (Linux)
- 71Use the Network Connection Repair Tool (Windows)
- 72I cannot print from my computer via USB.
- 73I can print but cannot scan via network. (For Windows)
- 74I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 75When I print photos, the color quality is not good.
- 76I updated the Web BRAdmin and cannot enable the logging function.
- 77I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 78When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 79When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 80Scan a document in Windows 8 and Windows 10.
- 81Scan a document from a Windows XP application
- 82"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 83Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 84Uninstall the drivers. (Mac OS X 10.5)
- 85Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 86How do I clean the Scanner to improve the copy or fax quality?
- 87Is there a way to view how much ink is remaining?
- 88Is there any way to reduce Ink consumption when printing from my computer?
- 89The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 90I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 91I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 92I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 93I cannot install the driver when using the Driver Install Tool. (Linux)
- 94I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 95My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 96The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 97I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 98When I print images, the quality is not good (Linux)
- 99My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 100Large characters are printed incorrectly. (Linux)