FAQs & Troubleshooting
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213 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6The printer status is Offline or Paused.
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10I cannot remove red-eye.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Paper Jam
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 15I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 16"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 17How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20Where can I get FaceFilter Studio and what can I do with this application?
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 23Replace Ink
- 24I'm using Macintosh. What is the PreScan option used for?
- 25When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 26When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 27Install PaperPort™ 12SE / 14SE onto Windows 10.
- 28The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Create or view a XML Paper Specification document
- 31Can third party ink be used to refill the ink cartridges?
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33One or more of my colors are not printing (blank). What can I do?
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 38"Offline" appears on the Status Monitor.
- 39Improve poor print quality.
- 40How do I load envelopes into my machine?
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42Command List of brscan. (Linux)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Open the Status Monitor
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Open the "Scanners and Cameras" and Properties.
- 49Change the printer driver settings (Windows/macOS)
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)