FAQs & Troubleshooting
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215 Results
- 1Replace Ink
- 2When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 3I cannot remove red-eye.
- 4When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Can I print from or scan to Android™ Smartphone?
- 7How do I know which side up my photo paper should be in the tray?
- 8Scan and save a document in PDF format (Scan to File)
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13I'm using Macintosh. What is the PreScan option used for?
- 14I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 15Delete print jobs from the print queue.
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 18Where is the USB port on the machine?
- 19Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 20I cannot install the driver when using the Driver Install Tool. (Linux)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23Command List of brscan. (Linux)
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Check the firmware version.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28I cannot print from my computer via USB.
- 29When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 30Paper Jam
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Scan using XSane or GIMP (Linux)
- 34I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 35"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37The driver installation finished successfully but I cannot print. (Linux)
- 38Configure scan settings without administrator privileges (Linux)
- 39I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 40Pre-Required Procedures (Linux)
- 41Install PaperPort™ 12SE / 14SE onto Windows 10.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 50Windows 7 Support Information