FAQs & Troubleshooting
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352 Results
- 1(Video) Load A4/Letter paper
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3(Video) Replace the Toner Cartridge
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Print on Both Sides of the Paper (Windows®)
- 6Replace Drum
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Paper is Jammed in the Back of the Machine
- 10Wrinkles or creases
- 11White spots or black spots at 94 mm (3.7 in.) intervals
- 12Reset the Drum Counter
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14The printer status is Offline or Paused.
- 15Paper is Jammed in the MP tray
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Print on Both Sides of the Paper (Macintosh)
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 21Paper is Jammed inside the Machine
- 22Paper is Jammed in the Paper Tray
- 23White lines across the page
- 24Forward Incoming Faxes to Another Machine
- 25Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Print the Network Configuration Report
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot install Brother drivers on Debian 10 (Linux)
- 30(Video) Update the Driver or Firmware for your Brother machine
- 31(Video) Unpack your Brother machine and install the toner cartridge
- 32I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 33I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 34Document Jam
- 35Grey background
- 36Turn Off Memory Receive
- 37Load Thick Paper in the Paper Tray
- 38Easy Scan to E-mail
- 39Setup a Brother machine on a wireless (Wi-Fi) network.
- 40Enable the Brother machine's network interface.
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Use a Macro from Your Computer (Windows®)
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45Check the Remaining Life of Parts
- 46Cannot print after a Windows 10 update (June 2020)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 49Change Memory Receive Options
- 50Load and Print on Envelopes Using the MP Tray