FAQs & Troubleshooting
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122 Results
- 1How do I replace the Print Head Cartridge?
- 2How can I print envelopes?
- 3What is duplex printing?
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5The printer has stopped receiving data half way through a print job.
- 6The printer status is Offline or Paused.
- 7An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9What kind of consumables or options does this printer use?
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11How do I change or save the Duplex Print setting in the driver using Window®
- 12The printed letters are slanted, positioned incorrectly.
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 14Shadows appear around areas of dense black printing.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Delete print jobs from the print queue.
- 17How to identify your Operating System (OS).
- 18Can I print from or scan to an Android™ Smartphone?
- 19Change the printer driver settings (Windows / macOS)
- 20When trying to print from Mac OS X the print queue is stopped.
- 21Can I print from or scan to an iPhone, iPod Touch or iPad?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 25I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver on my Windows® PC?
- 26What is the BRAdmin Professional software used for?
- 27What is the recommended paper?
- 28How do I install additional memory?
- 29"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 30The paper is creased when it exits the machine.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Functions supported in the Windows 7 built-in drivers
- 33How do I perform a factory reset?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35What is the printable area per page?
- 36My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 37Im trying to print but a "Feed Jam Check Tray" error appears on the LCD.
- 38How can I activate/deactivate the Toner Save Mode?
- 39The print quality is not good when using the 2-sided(duplex) printing function.
- 40Ink smears when rubbed.
- 41Nothing is printed on the page.
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 44"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 45I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" appears on the LCD. What should I do?
- 46The image is ghosted.
- 47Open the Control Panel (For Windows)
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49Discover the MAC address of the Brother network card
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.