FAQs & Troubleshooting
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209 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Configure the Brother machine for a wireless network with a USB or network cable using the Installation CD-ROM
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Print on plain paper or bond paper from the Manual feed slot
- 5Turn the Toner Save Mode on or off
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 9I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 10What is the recommended paper?
- 11Can I print from or scan to Android™ Smartphone?
- 12Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 13What kind of paper can I use?
- 14Jam Tray 1
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17How do I install additional memory?
- 18Print on envelopes, labels or thick paper from the Manual feed slot
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 21Reset the network settings to the factory default
- 22I cannot install Brother drivers on Debian 10 (Linux)
- 23What is Brother iPrint&Scan?
- 24Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Can I use AirPrint with my Brother machine?
- 27The paper is skewed when it's printed.
- 28No Paper
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32The printer status is Offline or Paused.
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 35Discover the MAC address of the Brother network card
- 36No Belt Unit
- 37Carry out calibration to improve the colour density
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39Print data directly from the USB flash memory drive
- 40Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 44Adjust colour settings by using the custom setting in the printer driver
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46Belt End Soon
- 47WT Box End Soon
- 48The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 49I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003/2008 IPP.
- 50Jam Rear